Zanda Knowledge Base
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FAQs and Troubleshooting
Find answers to the most frequent questions, pro-tips, and troubleshooting advice.
FAQs and ProTips
- Are Zanda SMS and Emails HIPAA Compliant?
- Can Clients Call My Account SMS Number?
- Deleting and Restoring Invoices
- Do we have a Mobile App?
- Editing Appointments On A Mobile Device
- Get Your Practice Ready For The New Year
- How Can I Add A Practitioner Job Title to Communication Messages?
- How Can I Change the Order of Practitioners?
- How Can I Fix or Delete Incorrect Session Packs?
- How Can I Limit Services and Products By Locations?
- How Can I Remove Client SMS Replies?
- How Can I Track Client Marketing Sources?
- How Can I Use My Account for Room Rentals?
- How Can I Use the File Under Field on Client's Details Page?
- How Can I Write Off an Invoice?
- How to Back Up Your Appointments
- How To Format Text In Notes and Forms
- How to Read Appointment Pop-Up on Main Calendar Screen?
- How To Reference Blog Articles in Scholarly Papers
- How to Send Online Forms to Multiple Clients and Track Completion Easily
- How to Submit a Feature Request on the Customer Ideas Portal
- How to Update Your Rates
- Managing Payroll With Your Account Reports
- Moving to a Paperless Practice
- Recording Services For Fee-Free Practices
- Refer a Friend Program
- Requesting Cyber Liability Insurance Documentation
- Responding to Security and Data Residency Audits
- Session Packs Expiry and Automatic Creation
- Understanding Zanda Subscription Plans
- Using SMS Feature Efficiently
- What Are The Saleable Categories For?
- Why is there a (!) in front of my template?
Troubleshooting
- Activating your Capterra Gift Card
- Adding Email Addresses to Safe Senders List
- Clearing Your Cache, Cookies and History
- How to Resolve “Email Address Is Already in Use”
- Internal Errors
- Reporting System Bugs
- Troubleshooting Emails Not Being Received
- Troubleshooting Internet Connection Issues
- Understanding Continuous Software Updates
- Updating Your Browser
- Why has my Client Stopped Receiving SMS from my Account?
- Zanda System Status Page