Our Team
The people are the heart, soul, and brains behind Zanda
Customer Support
Working hard to help our clients get the most out of Zanda
Meryl
Customer Success Team Manager
Meryl has a passion for great customer service and supports Zanda users with her strong problem-solving and analytical skills, combined with her project, technology and business background. She has a friendly personality and enjoys being part of our “super sleuth” team to get to the bottom of any issues. She especially loves working with our wonderful customers. Any free time she has is usually spent with family and friends, exploring, and enjoying sunny boating days. Meryl describes herself as a homebody at heart and loves curling up with a good book.
Favourite emoji: 🙊
Harry
Customer Operations
and Technical Lead
Harry knows Zanda inside out and is always happy to help. With so many of our clients in the healthcare industry, he loves helping those who help others. While Harry has deep technical knowledge, he prides himself in being able to present information in a way that makes sense to our users. Harry also helps organise and prioritise our feature requests. When he’s not working, Harry enjoys rock climbing, reading and appreciating music. He is also a keen writer and dreams of publishing a book one day.
Favourite emoji: 🤠
Callum
Senior Customer Support
Agent
Callum is based in the UK, and with a background in online software, he has good experience with supporting customers and resolving any technical issues. He particularly enjoys contributing to clients’ business growth and loves that no two days are the same, with each bringing a new challenge. Outside of work, you’ll find Callum cooking, at the gym or watching Netflix, and he loves gaming and travelling to new places. Callum’s ambitions are to live 100% eco-friendly and off-the-grid (but maintain fibre-optic internet) and to own a record player with classic vinyl.
Favourite emoji: 🏴
Katie
Senior Customer Support
Agent
Katie provides customer support from the US and loves helping customers to grow their businesses by solving any issues they encounter. With both her specialist knowledge and empathic approach, Katie works well with a variety of learning and communication styles. Outside of work, she loves spending time with her dogs, and her hobbies include gardening (even growing her own vegetables!) and quilting with her grandmother. A dream is to one day live in another country and fully immerse herself in another culture.
Favourite emoji: 💗
Ericka
Senior Customer Support
Agent
Ericka provides customer support from the US and enjoys making support fun for Zanda customers, she’s great at explaining technical things to non-technical people. Outside of her work with Zanda, Ericka is a singer/songwriter, plays guitar, loves to draw and paint and spends time with family, her two cats and two dogs. A secret ambition (that’s not really a secret!) is to live outside of the US someday.
Favourite emoji: 😂
Abizar
Customer Support Agent
Abizar writes support articles to make it easy for people to understand how they can use Zanda to its full potential. He loves showcasing the different features within the system and says that ‘once you start using them – you won’t be able to live without them!’ He writes like he talks, and loves to make our documentation simple and light-hearted (sometimes even funny!). When he’s not working, you can find Abizar playing volleyball, listening to podcasts, exploring the countryside or watching too much TV. He dreams of living long enough to see people settle on Mars!
Favourite emoji: 💪
Tanja
Customer Support Agent
Tanja is a member of our support team and as a people person, she loves helping our customers with any problems they encounter. She says that it “makes her day” when a customer is satisfied with our service! Tanja’s caring nature and great listening skills mean that she never gives up on a problem until it is resolved. Outside of work, Tanja loves skiing, boogie boarding, camping and travelling, as well as spending time with family and friends. She would also love to fly a light airplane!
Favourite emoji: 👍
Jessica
Customer Support Agent
Jessica provides customer support from Australia and loves connecting with new people. She likes to read, study foreign languages and hang out with friends. Her secret ambition is to be able to fluently speak at least 5 languages other than English.
Favourite emoji: 😋
Stephanie
Customer Support Agent
Stephanie provides customer support from Australia and likes the work-life balance that comes with working at Zanda, along with the passionate and motivated team. Stephanie brings special skills in education and high-level administration to her role, and when she’s not working at Zanda, she enjoys watching anime, trying new restaurants and DIY home projects.
Favourite emoji: 🥰
Anu
Customer Support Agent
Anu provides customer support from Australia and brings previous experience in technical support and medical administration. She feels happy when helping customers resolve their technical issues and ensuring that they’re satisfied! Outside of Zanda, Anu loves baking, gardening, sightseeing and listening to music. Her secret ambition is to visit all the wonders of the world, and two are already checked off the list!
Favourite emoji: 🥰
Matija
Customer Support Agent
Matija provides customer support from the UK, fulfilling a lifelong dream of helping others through this role. He finds satisfaction in assisting people while working alongside colleagues who share the same passion. Outside of Zanda, Matija plays online games, chess and enjoys rock music. He enjoys taking day trips with his wife and discovering new places. A secret dream is to drive or, better yet, fly a flying car one day.
Favourite emoji: 😅
Olyvia
Customer Support Agent
Olyvia provides customer support from the US and has a passion for snowboarding, live music and learning new things. She brings a positive attitude to her work and is excited to expand her knowledge as part of the Zanda team. Olyvia’s secret ambition is to experience the thrill of a helicopter drop to snowboard in the mountains of Alaska.
Favourite emoji: 😂
Data Import Specialists
Managing the data import process for new clients moving from other systems
Olexiy
Data Import Specialist
Olexiy is part of our data import team. His results-driven, curious nature makes him perfect for his role as he strives to get the best outcome for our new clients, making their switch to Zanda as seamless as possible. He loves to develop new skills and processes, and really enjoys working within the team. Olexiy’s main passion is the sea, so outside of work, you’ll often find him windsurfing and participating in yacht crossings, and he hopes to one day visit the Caribbean Islands.
Favourite emoji: 😉
Trevor
Data Import Specialist
Trevor puts his experience in data migration and project management to use as a member of our data import team. He enjoys working with his colleagues at Zanda, the flexibility of remote work and the supportive culture. Outside of work, Trevor enjoys playing and designing video games, photography, writing fiction and spending time with friends and family. A secret ambition is to make a video game for a Nintendo console.
Favourite emoji: 😛
Software Engineering
Continuously improving Zanda to make it the best practice management system available
Aleksei
Interrum Engeineering Manager
Aleksei is a Software Engineer and Team Manager at Zanda who brings persistence and commitment to his role. Aleksei enjoys working with his friendly and professional colleagues from all over the world. Outside of work, Aleksei finds joy in hiking, travelling and watching series. A secret dream is to visit the Hobbiton movie set in New Zealand.
Favourite emoji: 💯
Aleksandar
Software Engineer,
Team Manager
Aleksander is part of our software engineering team and enjoys both the collaboration between people and the flexibility that comes with working remotely at Zanda. He’s adaptable and likes learning new things. Outside of work, Aleksander enjoys spending time with family and the occasional fishing trip! A secret ambition is to create a board game one day.
Favourite emoji: 👍
Richard
Software Engineer,
Team Manager
Richard is one of our software developers and enjoys collaborating on tasks together with his team. He likes the most working on parts when there is a positive outcome for our clients. Richard enjoys spending time with his family and playing games online with friends. One of his dreams is to explore the world with his family.
Favourite emoji: 👏
Flippie
Software Engineer,
Team Manager
Flippie is a member of our engineering team and likes the culture of trust and professionalism at Zanda. He also enjoys not being bound to a specific location and the flexible working hours, which provides the opportunity for an amazing work-life balance. Away from work, Flippie spends time doing anything sports-related (whether it’s watching or participating), taking nature walks whenever possible and spending time with his wife and son.
Favourite emoji: 👍
David
Software Engineer,
Team Manager
David, Software Developer at Zanda, is a team player eager to learn from others while sharing his own valuable experiences. The culture and technology stack are what he likes most about working for Zanda. Away from work, David enjoys playing tennis and golf. A secret ambition is to run a charity one day.
Favourite emoji: 😆
Oleg
Software Engineer
Oleg was one of Zanda’s first employees and has even moved countries while working with us! Oleg has worked on most areas of the Zanda code and his ability to break tasks into formal processes and algorithms helps ensure our system gets more robust, while ever more and more practices are using it. Oleg enjoys the fact that he can use a range of technologies and tools in order to find the best solution. Outside of work, Oleg enjoys reading and running.
Favourite emoji: 🤔
Alexey
Software Engineer
Alexey is a software developer who works on new features and making improvements to Zanda. He prides himself in creating reliable and stable software solutions that make our clients happy. Alexey loves to work on interesting tasks and learning the latest technologies he can apply in the development. He also says his “excellent colleagues” are one of the best parts of his work. When not working, Alexey’s favorite hobby is to go skiing.
Favourite emoji: 👍
Tihomir
Software Engineer
Tihomir is part of our team of software engineers and brings extensive programming knowledge from his previous experience. When asked what he likes most about working for Zanda, he said he loves both working within the team and the projects themselves. Tihomir continually strives to be a better version of himself in whatever he does. Outside of work, you’ll occasionally find him in the gym, but he mostly spends his weekends exploring and visiting different places around his home.
Favourite emoji: 👌🏼
Helmy
Software Engineer
Helmy is a UI developer and gets a buzz when “we release a new feature and users love it and they acknowledge it’s improving their business or making their day to day better – that’s really cool.” Helmy tries to think as our users would so that we can provide the best user experience possible. Outside of work, he likes to spend time with his wife and daughter and dreams of living near the beach or having a ranch.
Favourite emoji: 🙂
Michael
Software Engineer
Michael is a software engineer and is responsible for developing new features and maintaining the system. He most likes working on parts of the code that he hasn’t used before and creating new architectural solutions. Michael prides himself on following best coding practices and is diligent with his work. He has recently become a father and loves spending time with his baby daughter. Michael also loves learning about space.
Favourite emoji: 🚀
Marc
Software Engineer
Marc is one of our software developers. He has a passion for engineering solutions, and is a firm believer that in order to excel at something, you must fully understand the problem at hand, as well as the available tools. He is always eager to learn and develop his skills, and says he likes how everything is organised at Zanda! Outside of work, Marc plays different sports, particularly football and crossfit. He also likes reading about psychology, and loves to travel, aiming to one day visit every country in the world!
Favourite emoji: 😁
Andrei
Software Engineer
Andrei is part of our software engineering team and likes that Zanda plays an important role in improving people’s lives. He’s curious by nature, likes to learn and tries to achieve a balance between seeing the bigger picture and getting things done. Outside of work, Andrei enjoys going to concerts, reading, writing, sports, running (and a lot more!). His secret ambition is to write a novel.
Favourite emoji: 😆
Mateusz
Software Engineer
Mateusz is part of our engineering team and appreciates the flexibility, atmosphere and working with the qualified people at Zanda. When he isn’t at work, Mateusz stays active with sports, and also has an interest in beekeeping! He has a border collie named Kodi, and his dream to have a big garden with more animals.
Favourite emoji: 👍
Marko
Software Engineer
Marko is a member of our engineering team, and enjoys the flexible working environment at Zanda. Outside of work, he enjoys sports, reading, and spending time with his children. Marko’s secret dream is to become a singer of a pop-rock band.
Favourite emoji: 🙂
Syed H.
Software Engineer
Syed is a software developer responsible for creating and maintaining new Zanda features. He enjoys the friendly atmosphere as well as the challenges that come with his role. Syed’s special skills lie in seeking ways to improve the platform and its architecture – he also loves to program. Beyond work, he enjoys nature through hikes and sightseeing.
Favourite emoji: 😀
Goran
Software Engineer
Goran is part of our engineering team, and prides himself in being a team player with meticulous attention to detail. He enjoys working with Zanda colleagues worldwide and appreciates the flexibility, allowing him more family time. Outside of work, Goran enjoys spending time with his daughter, reading, gaming and cooking. His secret ambition is to become a jiu-jitsu black belt.
Favourite emoji: 😂
Product
Understanding customers’ needs and being their representatives when liaising with the Engineering department
Mart-Marie
Product Manager
Mart-Marie is passionate about technology that makes people’s lives better. Empathy is one of her special skills, and she’s always trying to understand customers’ needs and expectations. She doesn’t assume, but asks more questions to understand both the business and customer needs. Away from work, Mart-Marie enjoys walks, playing video games and exploring the countryside with her husband. A dream is to live in a house on the coast.
Favourite emoji: 😀
Claire
Product Owner
Claire has worked with Zanda for over 8 years and knows our system inside out. She enjoys working amongst all teams to help solve problems, build a better product and improve our users’ experience. Claire loves using data to gain insights to inform decisions and uses her product knowledge and experience across different roles to contribute to the product. When not working, Claire enjoys spending time with her two big dogs, listening to podcasts, and gardening. Her dream is to own a house in the country with lots of land for the dogs to run around on.
Favourite emoji: 🤔
May
Associate Product Owner
May helps to design and implement new features for Zanda to make it more useful for our customers. Her passion for problem-solving (she loves a good puzzle!) and helping others makes her a valuable asset to the team. Outside of work, May enjoys outdoor activities; whether near the ocean or mountains, she surfs or snowboards. Her secret dream is to visit all 7 continents!
Favourite emoji: 👌
Piet
UX / UI Designer
Piet works to improve the user experience with the Zanda application and website, and is grateful to be part of a growing company with a great culture. He loves solving design problems, and his strength is to make the complex simple. Piet also loves outdoor activities, cooking, personal development and photography. Surfing, camping and mountain biking are some of his favourite ways to unwind.
Favourite emoji: 🙌
Communications & Marketing
Sharing practice management tips with clients and spreading the word about Zanda
Ryan
Head of Demand Generation
Ryan is an experienced marketing professional with a strong focus on demand generation. He is passionate about helping allied health professionals streamline their administrative processes, making it easier for them to establish and grow successful independent practices. Outside of work, you’ll find Ryan mountain biking, tackling house projects, and exploring new travel destinations.
Favourite emoji: 😂
Katie
Head of Brand and Communications
Katie has over 15 years of experience leading marketing, communications, and branding teams. She appreciates the passionate people at Zanda and how the software gives practitioners more time to focus on clients. In her free time, Katie loves entertaining friends and family and catching live music wherever she can.
Favourite emoji: ✌️
Heather
Content Manager
Heather coordinates our communication initiatives including social media, blog posts and newsletters. She loves being part of Zanda’s talented (and friendly!) global remote team. In her free time, Heather enjoys sewing her own clothes, going to the beach with friends, taking road trips to running events throughout New England (where she lives) and visiting her family in Texas.
Favourite emoji: 🤣
Zlatina
Marketing Operations Coordinator
Zlatina (or Zee) is a jill-of-all-trades who coordinates our marketing communications, referral programs, software and website improvements. There is no job she will not tackle and her problem-solving skills and attention to detail are very useful assets. It’s lucky she enjoys learning new skills (as well as working with our amazing team)! Outside of work, Zee likes to spend time with her son and enjoys painting and traveling.
Favourite emoji: 🙂
Justin
Practice Growth Specialist
Justin is a quick-thinking problem-solver with a strong focus on customer satisfaction, so supporting our users comes naturally. Whether the task involves fixing an issue or helping a customer get the most from Zanda, he rises to the challenge. Justin is self-motivated, and with his background in online software, he has developed strong analytical skills. Outside of work, he spends time with family and friends, playing piano or video games, and one day hopes to speak fluent Japanese.
Favourite emoji: 😂
Kimber
Campaign Coordinator
Kimber has a passion for reading and research. She enjoys discovering the “whys”, which helps her understand her work and enhances efficiency. Zanda’s emphasis on work/life balance resonates with Kimber, as she appreciates how the company values her home life, knowing that a rested mind yields better work. Outside of work, Kimber cherishes quality time with her big family, including movies and board games. Her secret dream is to one day publish a book.
Favourite emoji: 🥹
Irina
Product and Community Specialist
Irina creates helpful tutorials, Zanda Academy content, and resources that support and empower customers. After years as a customer support agent, she brings deep insight and empathy to her role. She’s passionate about making Zanda easy to learn and love. Outside of work, Irina enjoys painting – her artwork has even been featured in local exhibitions!
Favourite emoji: 😌
Qi
Marketing Assistant
Qi contributes to social media, graphic design, SEO and other marketing team projects. With a keen eye for detail, she welcomes opportunities for continuous learning and skill development. Beyond professional pursuits, Qi finds joy in writing and recording music, crafting memes for friends, and exploring the city’s best burger joints. Her dream is to release an album one day.
Favourite emoji: 👀
Jessica
Chief Buzz Officer
Jessica leads video content production for Zanda, from demos to customer success stories and founder chats. With a knack for storytelling and capturing moments that connect, she’s always on the lookout for fresh ways to bring Zanda to the world. Outside of work, Jessica enjoys aerial silks, camping with her family, and cooking new recipes with her kids. Her secret ambition is to open her own aerial silks studio!
Favourite emoji: 🤘
Kath
Copywriter
We have Kath to thank for writing many of the articles for Zanda – pop over to our blog to see for yourself! Kath is great at researching and synthesising information, and collating it into a cohesive (hopefully engaging) flow for our readers. She loves the range of topics we cover and learning new things. With three small children, Kath doesn’t have a lot of spare time, but when possible, she loves to read or run with a friend.
Favourite emoji: 👌
Sofiya
Designer
Sofiya works within our design team creating our eye-catching blog images. She developed her skills by studying fresh and modern designs and is an active participant within the design community. Sofiya loves being part of the team and describes her work as “a pleasure”, always looking forward to her next project. She spends most of her free time at a large monitor with a cup of coffee, browsing beautiful designs, and has a secret ambition to save 1 bitcoin!
Favourite emoji: 😂
Albert
Video Editor
Albert brings his creativity and skills with Adobe Creative Cloud to his role on our marketing team. Albert likes the great atmosphere at Zanda, and outside of work, enjoys spending time with family and hiking. His ambition is to never stop growing.
Favourite emoji: 👍
Operations
Shaping the company structure and ensuring the data processing operations meet regulations
Robyn
Head of People & Culture
Robyn is an HR leader with over 10 years of experience building thriving, people-centric organizations. At Zanda, she leads the development of a global people strategy that aligns with the company’s core values, fosters a connected and engaged culture, and drives exceptional business outcomes. Robyn is passionate about building inclusive and equitable workplaces and a culture where everyone can thrive.
Favourite emoji: 👍
Tercyus
Data Protection Officer & Data Privacy Program Manager
Tercyus is an expert in EU and USA privacy laws and regulations, and works with the Zanda team to develop and implement policies and procedures for our privacy programs. The things he likes most about working for Zanda are the autonomy and working with people from all over the world. Outside of work, Tercyus enjoys spending time with his family, including cooking, picnics, movie and popcorn time.
Favourite emoji: 👍
Lana
Talent Specialist
Lana leads Zanda’s talent acquisition and brings a lot of experience from her past roles with her. She likes the flexibility Zanda provides, plus there’s no micro-managing because results are what matters. Outside of work, Lana enjoys hiking and swimming. Her secret ambition is to become a certified Ericson coach.
Favourite emoji: ❤️
Filipe
Information Security Specialist
Filipe is the Information Security Specialist at Zanda, and likes the flexibility of hours and places where he can work, as well as the challenges that come with the role. In his free time, Filipe enjoys spending time with his family and dog, reading books about social behaviour and non-technical information security cases but also likes to be surrounded by good friends and wine!
Favourite emoji: 😅
Krystal
Accounts & Operations Coordinator
Krystal brings years of experience in accounts, office, and events management to her role. She appreciates Zanda’s flexible work environment, inclusive and welcoming atmosphere, vibrant energy, and innovative nature. With her problem-solving skills, numerical aptitude, and penchant for organisation, Krystal tackles projects efficiently. Outside work, she spends time with her fiancé, four children, and loved ones. They enjoy working on their house, watching motorsport, day trips and spending time at the beach. Her secret dream is to explore the world beyond Australia’s borders.
Favourite emoji: 😍
Leadership
Directing the team and doing all the other things!
Damien
Co-founder & Head of Customer Success
Damien’s experience as a clinician and co-founder of a successful private practice, along with his interest in business and technology, created a desire to build a better practice management system. He is extremely passionate about helping health care practices and says; “I can’t think of a more rewarding way to spend my time than providing a system that helps healthcare professionals do what they do best.” For fun, Damien enjoys travelling, mountain bike riding, taking on DIY projects that exceed his skill level(!), and going fishing with his daughter.
Favourite emoji: 👍
Paul
Co-founder & CTO
Paul has built several successful technology businesses and loves the intellectual challenge of building scalable and robust software systems. His aim is to make Zanda ever more powerful, while also maintaining the simplicity that makes people’s lives easier. Paul enjoys working with his team of skilled developers and solving complex problems together. He is also a keen adventurer and has scaled many of the world’s tallest mountains – including Everest! When not working, Paul spends his time skiing, cycling, or taking his kids on mini outdoor adventures.
Favourite emoji: 😋
Fiona
Head of Strategy, Marketing & Growth
Fiona looks after communications and expansion into new markets for Zanda. She has previously built several businesses – each based on using technology to help small businesses. She has an MBA and has also worked with a large strategy consultancy, but is most passionate about helping small business owners succeed. She loves using technology to make people’s lives easier and is passionate about productivity and simplicity. When not working, Fiona enjoys spending time on the lake with her family, doing yoga, paddle-boarding, or entertaining friends.
Favourite emoji: 😉
The Practice Management
Software Loved Worldwide
Finish work earlier with an all-in-one practice management system
Ease of Use
Customer Service
Value for Money
