- If the client stopped receiving only SMS appointment reminders, check their reminder settings in Client Profile > Appointment Reminders.
- Check that their mobile number is saved in Client Profile > Details and is the correct number.
- Check that they are subscribed to SMS communication in their client profile > Admin > Manage.
- If all of the above is correct, please email our support team at [email protected] and provide the details of this issue. We will need to know the client’s phone number so that we can check the SMS delivery statuses with our messaging provider.
Caution:
In order to comply with anti-spam regulations, our messaging provider includes an automatic unsubscribed (opt-out) rule on all accounts.
If a client replies to an SMS from your account with any of these five keywords (case insensitive), they will unsubscribe from receiving messages from your Zanda account:
- STOP
- UNSUB
- UNSUBSCRIBE
- REMOVE
- CANCEL
You able to subscribe the clients back, once you receive a confirmation that the client would like to be subscribed back. This can be done in their client profile > Admin > Manage. See full instructions here.
These are the general recommendations, and we acknowledge that each situation is unique. Please do not hesitate to email us at [email protected] and we will do our best to thoroughly investigate your issue.