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Adding Email Addresses to Safe Senders List

Adding trusted email addresses to your safe senders list is a practical way to make sure emails from important contacts always land in your inbox

In today's digital world, ensuring important emails don't get lost in the clutter of spam is crucial. Adding trusted email addresses to your safe senders list is a practical way to make sure emails from important contacts such as your health care provider practice always land in your inbox, rather than being misdirected to your spam folder. This simple yet effective step helps you stay connected, receive essential communications promptly, and avoid the frustration of missing out on important information. The following instructions will guide you through the process for some of the most popular email services.

Locating your ‘Zanda From’ Email Address

A unique Zanda ‘sending’ address is used for each practice when they are using the Zanda Default Server for the email communications feature.

  1. Identify your ‘From’ email address by sending yourself an email from your Zanda account or contact us at [email protected].
  2. When you get the email click to expand the sender information. You should see the email address and be able to copy it.

Hint 💡It should look something like the below: <[email protected]>

  1. Share this email address with your client(s) and ask them to add this email address to be added to the Safe Senders List or Whitelisted Domain.

Gmail

  1. Open Gmail and log in to your account.
  2. Click the gear icon in the upper right corner and select “See all settings.”
  3. Go to the “Filters and Blocked Addresses” tab.
  4. Click on “Create a new filter.”
  5. In the “From” field, enter the email address you want to add to the safe senders list.
  6. Click “Create filter” at the bottom of the form.
  7. Check the box next to “Never send it to Spam.”
  8. Click “Create filter” again to save your settings.

Outlook (formerly Hotmail)

  1. Open Outlook and log in to your account.
  2. Click the gear icon in the upper right corner and select “View all Outlook settings.”
  3. Go to “Mail” > “Junk email.”
  4. Under “Safe senders and domains,” click “Add.”
  5. Enter the email address you want to add to the safe senders list.
  6. Click “Save.”

Yahoo Mail

  1. Open Yahoo Mail and log in to your account.
  2. Click the gear icon in the upper right corner and select “More Settings.”
  3. Go to “Filters” and click “Add new filters.”
  4. In the “Filter Name” field, enter a name for the filter.
  5. In the “From” field, enter the email address you want to add to the safe senders list.
  6. Select “Inbox” as the folder to move the emails to.
  7. Click “Save.”

Apple Mail (iCloud)

  1. Open iCloud Mail and log in to your account.
  2. Click the gear icon in the lower left corner and select “Rules.”
  3. Click “Add a Rule.”
  4. In the “If a message” dropdown menu, select “is from.”
  5. Enter the email address you want to add to the safe senders list.
  6. In the “Then” dropdown menu, select “Move to Inbox” and click “Done.”

AOL Mail

  1. Open AOL Mail and log in to your account.
  2. Click on “Options” and select “Mail Settings.”
  3. Go to the “Spam Settings” tab.
  4. In the “Sender Filter” section, click “Allow mail from addresses I specify.”
  5. Enter the email address you want to add to the safe senders list.
  6. Click “Save Settings.”

ProtonMail

  1. Open ProtonMail and log in to your account.
  2. Click the gear icon in the upper right corner and select “Settings.”
  3. Go to the “Filters” tab.
  4. Click “Add filter.”
  5. In the “Filter Name” field, enter a name for the filter.
  6. In the “If” section, select “Sender” and enter the email address.
  7. In the “Then” section, select “Move to Inbox” and click “Save.”

Zoho Mail

  1. Open Zoho Mail and log in to your account.
  2. Click the gear icon in the upper right corner and select “Mail Settings.”
  3. Go to the “Anti-Spam List” under “Email Administration.”
  4. Click “Add new whitelist.”
  5. Enter the email address you want to add to the safe senders list.
  6. Click “Save.”

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