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Important Update: Your Client Portal URL Has Changed

We’re excited to let you know that the practice management software used by your health provider has recently rebranded from Power Diary to Zanda Health. As…

We’re excited to let you know that the practice management software used by your health provider has recently rebranded from Power Diary to Zanda Health.

As part of this update, the URL for your Client Portal has changed. While your usual booking links will still work through a redirect, we recommend updating your saved links to the new URL for a smoother experience.

What’s Changing?

The Client Portal now uses a new domain. If you have previously bookmarked or saved the link, please update it to reflect the new address.

The transition is designed to be seamless, but taking a moment to update your saved links will ensure uninterrupted access.

What Should You Do?

If you’ve bookmarked the Client Portal or saved the link elsewhere, update it to the new URL.

How to Update Bookmarks:

  1. Open your browser and go to the saved bookmark.
  2. Replace the old URL with the new one, based on your region:
    1. AU and World: https://clientportal.zandahealth.com/clientportal/XXXXXXXXX
    2. US: https://clientportal.us.zandahealth.com/clientportal/XXXXXXXXX
    3. UK: https://clientportal.uk.zandahealth.com/clientportal/XXXXXXXXX
  3. Save the changes and test the link to make sure it works.

2. Update Your Password Manager

If you use a password manager, such as in your browser, 1Password, LastPass, or Bitwarden, these tools will not recognize that your credentials for clientportal.powerdiary.com are also valid for clientportal.zandahealth.com

What You Need to Do:

  • Copy Your Password:
    ** Locate your saved password for clientportal.powerdiary.com / clientportal.us.powerdiary.com / clientportal.uk.powerdiary.com (based on your region) in your password manager and copy it.

  • Log in to clientportal.zandahealth.com / clientportal.us.zandahealth.com / clientportal.uk.zandahealth.com(based on your region):

    • Use the same email address in the ‘Email’ field
    • Paste the copied password when logging in to the new domain.

  • Create a New Entry in Your Password Manager:

    • Save your credentials as a new entry in your password manager for clientportal.zandahealth.com / clientportal.us.zandahealth.com / clientportal.uk.zandahealth.com(based on your region).

    • The username/email and password remain unchanged, so no additional updates are required.

Why You Might Stop Receiving Emails

The domain change may temporarily affect email delivery. If you don’t see appointment confirmations or other notifications from your health provider in your inbox:

  1. Check Spam/Junk Folders: Sometimes, emails from a new domain may be flagged as spam.
  2. Add Us to Your Safe Sender List: Ensure emails from the new domain @zandahealth.com are not blocked by your email provider. You can find the detailed instructions how to do this here.
  3. Review Email Filters: Make sure no rules are redirecting our emails away from your inbox.

Troubleshooting Tips

Issue: I Can’t Log In to the Client Portal

  • Cause: Your saved link or password manager may still reference the old URL.
  • Solution:
    • Update your saved link or password manager with the new URL, as instructed above.
    • If you still have trouble, try resetting your password by clicking “Forgot Password” on the login page.
  • Cause: You may be using the old link to access the portal.
  • Solution:
    1. Use the new link as listed above to access the portal.

Issue: I’m Not Receiving Email Notifications

  • Cause: Emails from the new domain may be blocked or filtered.
  • Solution:
    1. Check your spam or junk folders.
    2. Add our domain (@zandahealth.com) to your email provider’s safe sender list.
    3. If issues persist, contact your email provider for assistance.
  • Cause: The link is chaining through the redirect from the retired powerdiary.com Client Portal domain to the current zandahealth.com one (see “What’s Changing?” above). Safari can get stuck looping on that redirect, especially if the link was bookmarked, saved, or autofilled before the domain change.
  • Solution:
    1. Clear Safari’s cache, cookies, and history, then try the link again. See Clearing Your Cache, Cookies and History for step-by-step instructions.
    2. Get a fresh copy of the current link rather than reusing a saved one:
      • For the Client Portal, go to User Menu > Account Settings > Schedule > Client Portal > Access and Settings and copy the URL under Portal Access.
      • For a telehealth link, copy it fresh from the client’s upcoming appointment, or from a new reminder or confirmation message.
    3. If the page still won’t open, try a different browser or a private/incognito window to confirm the issue is specific to Safari.

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