What You Can Request
If you’re responsible for managing the affairs of someone who held a Zanda account, you have two options:
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Close the account permanently
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Store the account securely at no cost for 7 years, in case access is needed later for legal, financial, or administrative reasons
There are no fees for either option when the account owner is deceased.
What We Need From You
To proceed, we kindly ask for documentation confirming your authority to act on behalf of the deceased:
If a Clinical Will Exists:
Please provide:
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A copy of the Clinical Will (showing you are the Clinical Executor)
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A copy of the death certificate
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A government-issued photo ID of the Clinical Executor
If No Clinical Will Exists:
You’ll need to provide one of the following:
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Letters of Administration
This is a legal document issued by a court, authorizing someone to manage the deceased’s affairs. This is the preferred form of proof. -
If Letters of Administration are not available
A next of kin (spouse, child, or parent) may be able to act on the deceased’s behalf, depending on local laws and internal policies. We’ll need:-
A government-issued photo ID
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Proof of relationship (e.g. marriage certificate, birth certificate)
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In all cases, Zanda Privacy Officer will review the documentation to ensure that you’re legally authorized to manage the account.
How to Submit a Request
Please email us at [email protected] with the subject line: Deceased Estate Account Management. Include:
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Your full name and contact details
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The name and email address of the account owner
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The documentation outlined above
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Your preference: close the account or store the account for 7 years
What Happens Next
Once we receive your request:
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We’ll review the documentation (usually within 2–3 business days).
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If approved, we’ll proceed with your chosen action.
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We’ll confirm via email once the account has been closed or stored.
If the account is stored, it will remain inactive, secure, and accessible for legal purposes. After 7 years, it will be permanently deleted.
Frequently Asked Questions
What if the account owner already set up a deactivated user for their Clinical Executor?
Then you don’t need new access created from scratch. Once Zanda support has reviewed and verified the documents above, support reactivates that existing user instead, and you sign back in with the password and two-factor authentication you already set up. See Ensuring Business Continuity in Emergency Situations for how that setup works.
Need Help?
If you have any questions or are unsure what documents you need, please don’t hesitate to get in touch at [email protected]. Our team is here to assist you with empathy, clarity, and care.