Zanda Updates: What We've Built in 2026

Zanda was built by a practitioner, for practitioners. Damien, our co-founder and a registered psychologist who ran his own practice for years, made a lot of the early product decisions from firsthand experience of what running a health practice actually involves on a Tuesday afternoon. That foundation hasn’t changed, but the practice of building good software means staying close to the people using it every day, which is why the Ideas Board exists.

Every submission gets reviewed by our founders and product team, who decide what to prioritize and build next. The result is a roadmap shaped by real practice needs, not assumptions about what practitioners might want. Halfway through 2026, here’s a look at what made it through that process and shipped.

New client portal features

Branding

Practices can now customize the Client Portal with their own branding, so the experience clients see reflects the practice. A branded portal is a small detail that tends to matter more than expected when a client’s first impression of a new practice is a generic-looking booking page.

Appointment rescheduling

Clients can now reschedule their own appointments directly through the portal, without emailing the front desk or leaving a voicemail. For a solo practitioner already answering messages after dinner, that’s one fewer thing waiting in the inbox at 9 pm. Across a caseload of forty or fifty clients, the saved time adds up to something closer to an extra evening a week than a handful of minutes.

Client documents

Clients can now upload documents straight into the portal, instead of emailing a PDF that someone then has to manually attach to a file. Add scored forms and progress reports, and most of the back-and-forth that used to happen over email disappears.

Forms and reports enhancements

Scored forms now calculate results automatically the moment a client submits, with subscale totals and severity ratings landing directly in the client record. No manual tallying, no separate spreadsheet to update. Paired with the new Client Progress Reports, which track how a client’s scores are changing over time, practitioners now have a documented trend line across sessions rather than a stack of individual results to piece together.

A few other form updates worth knowing about:

• A hide from client option on individual form fields, so practitioners can include internal notes or clinical flags on a form without the client seeing them
• Multiple insurance records on forms, removing the workaround of managing a second insurer’s details outside the form itself
• A new contact linked profile field, pulling through linked contact information without manual re-entry

Practitioner utilization reports

Practice managers can now track exactly where practice hours are going. With the new Practitioner Utilization Report, you can:

• Track hours booked versus hours available across your team
• Identify underbooked staff before gaps become a revenue problem
• Spot where demand is outpacing capacity across locations
• Compare utilization across multiple clinic sites in a single view

A practice manager running three locations can now see, in one report, that the Tuesday clinic is overbooked while Thursday afternoons sit half empty, and adjust before it shows up as a missed quarter.

Calendar updates

A few targeted additions to the calendar that are easy to underestimate until you’re the one who used to scroll through forty appointments looking for three that needed attention:

• Filter appointments by Medicare claim status (Australian practices)
• Filter by appointment status
• Apple Calendar sync is now available

Faster support with Zanda HelperBee and Practice Hive

Two updates that reduce the time spent chasing information about your own platform:

• Zanda HelperBee, the built-in AI chat assistant (currently in beta), gives instant answers about how Zanda works instead of routing every question through a support queue
• File upload alerts now appear in Practice Hive, so you know when a client document has come through without checking manually
• Invoice payment notifications in Practice Hive confirm when a payment has landed, removing the step of logging in to verify

None of this required a new login, integration, or workaround. That’s the point of an all-in-one platform: the fixes show up where you’re already working.

What’s next for Zanda

A few things currently in development worth knowing about:

Zanda API. Opening up API access matters most for practices running a separate billing tool, a specialty assessment platform, or a system they’ve built around their own workflow. Instead of choosing between Zanda and that tool, the two will be able to connect directly.

BizzyAI: Insights. Currently in beta, this surfaces patterns across your client base automatically, including which referral sources lead to clients who stay longest and which presenting issues tend to take more sessions to resolve. No manual report required.

Xero payment syncing. This should remove a reconciliation step that bookkeepers have been handling manually for years.

E-prescriptions (Australian users). One more piece of clinical workflow moving out of paper and into the platform clients already use to book and pay.

Zanda was built by a practitioner who knew firsthand what running a health practice actually costs in time, admin, and energy. That hasn’t changed. Every update in this post started as an idea from someone in a practice, and that direct line between practitioners and product is what keeps Zanda growing in the right direction. If you have an idea for a feature that would make your practice life easier, add it to the Ideas Board.