Effective patient communication is a critical part of healthcare. Allied health professionals manage diverse patient needs and tight schedules, so ensuring that messages to patients are both received and understood is essential.

Ready to transform your patient communication? Let’s go.

The Power of Professional SMS

SMS messaging has become an indispensable tool in patient communication. It offers a direct and effective way to reach patients and provides benefits that can enhance the healthcare experience.

Here are a few ways to leverage SMS in your practice:

• Appointment Reminders and Confirmations: Reduce no-shows and ensure patients are informed about upcoming appointments with timely SMS reminders and confirmations.
• Post-Appointment Follow-Up: Send follow-up messages to check on patients’ recovery or send an invoice with a payment link.
• Patient Education: Send educational tips and health information that caters to patient needs, helping them to better understand their health conditions and treatments.
• Special Offers: Notify patients of special services, wellness programs, or promotions.
• Increased Patient Satisfaction and Loyalty: Meaningful communication can enhance patient satisfaction and foster a sense of care and loyalty.

Pro Tip: Request and document client consent to receive health information via SMS to ensure you’re sending HIPAA-compliant SMS messages. Don’t include specific client information like date of birth or test results in your SMS messages.

What Is an AI Prompt?

An AI prompt functions like a conversation starter, except it’s created by artificial intelligence.

It’s a concise instruction intended to guide a large language model (such as ChatGPT) to produce specific types of content. These prompts can help generate a variety of creative text formats, including tailor-made SMS message templates for healthcare communications.

By using AI prompts to generate SMS templates, healthcare providers can quickly create messages that are informative, relevant, and tailored to patients’ needs – with minimal effort!

ChatGPT Prompts: Crafting Effective SMS Templates in Healthcare

ChatGPT can serve as a powerful tool for creating professional, concise SMS messages to meet specific healthcare needs.

We’ve taken the guesswork out of it for you – below are some example prompts you can use with ChatGPT or other AI models like Google Gemini to craft SMS message templates for different scenarios:

Pro Tip: Including a URL can increase the length of your SMS messages. Use a link shortener like bitly or tinyurl to reduce the character count.

Appointment Reminder Prompt Examples

Physical Therapy Example

AI Prompt: Generate an SMS reminder template for a physical therapy appointment, highlighting the importance of wearing comfortable clothes. (160 characters) Give 3 options.

Mental Health Consultation Prompt Example

AI Prompt: Create an SMS reminder template for a mental health consultation emphasizing a supportive, confidential environment. (160 characters) Give 3 options.

Speech Therapy Session Example

AI Prompt: Generate an SMS reminder template for a speech therapy session that encourages bringing any relevant materials or notes. (160 characters) Give 3 options.

Post-Appointment Check-ins

General Check-in Prompt Examples

AI Prompt: Generate an SMS message template for a follow-up after a general health appointment, asking about the patient’s well-being and if they have any further questions. (160 characters) Give 3 options.

AI Prompt: Generate an SMS message template to check in on a patient after a procedure, reminding them of post-procedure care and offering to answer any questions. (160 characters) Give 3 options.

AI Prompt: Generate an SMS message template to check in on a patient after a chiropractic adjustment, asking about their comfort and any noticeable improvements. (160 characters) Give 3 options.

Offering Educational Content

AI Prompt: Generate an SMS message template offering daily management tips for patients with diabetes, linking to a detailed guide on dietary recommendations. (160 characters) Give 3 options.

AI Prompt: Generate an SMS message template linking to resources on mindfulness practices. (160 characters) Give 3 options.

Gathering Patient Feedback:

AI Prompt: Generate an SMS message template encouraging feedback through a linked survey to gauge patient satisfaction and areas for improvement. (160 characters) Give 3 options.

Special Offers

Seasonal Health Check-Up Offer

AI Prompt: Generate an SMS message template offering a discount on seasonal health check-ups, aimed at improving patient turnout. (160 characters) Give 3 options.

Pro Tip: A standard text message is 160 characters. An SMS message can certainly exceed 160 characters; however, it will become a ‘multi-part message’ in terms of SMS charges in Power Diary.

If you’d like to keep your SMS messages at or below 160 characters, double-check the final character count before using your newly created SMS message templates. Even though you’ve specified a character count, AI can sometimes generate messages that need to be edited down.

Power Diary: Simplifying SMS Communication for Healthcare Providers

While AI streamlines SMS template generation, Power Diary works to simplify the broader process of patient communication with robust SMS functionality.

This integrated feature allows you to manage all aspects of SMS communication directly within the software, streamlining your workflow and enhancing patient engagement.

Here’s how:

• Automated Appointment Reminders: Set up your system to automatically send SMS reminders for upcoming appointments. This reduces no-shows and ensures patients are well-prepared for their visits.
• Post-Appointment Communication: Automatically send follow-up SMS messages after appointments to check on patients, provide additional information, or request feedback.
• Direct Text Messaging Within the Software: Send and receive text messages directly through Power Diary, keeping all patient communications easily accessible.
• Efficient Management of Patient Communication: Save valuable time by managing all your communication needs in one place. Our SMS functionality helps you maintain continuous, effective engagement with your patients without the need for multiple tools or platforms.

Conclusion

Using ChatGPT prompts along with the bulk communication capabilities in Power Diary is a simple solution for engaging and informing patients effectively. This streamlined approach will help ensure that messages are clear, effective, and take minimal time and effort from you or your staff.

When practices make consistent and transparent communication a priority with SMS, you can enhance patient relationships, build a sense of trust, and improve adherence to treatment plans.

Ready to transform your patient communication and management practices? Why not start with a 14-Day Free Trial of Power Diary today? You won’t look back!