Our Global Team Supports Practices Around the World

Australia

Co-Founder & Head of Customer Success

Damien

Co-Founder & Head of Customer Success

Damien’s experience as a clinician and co-founder of a successful private practice, along with his interest in business and technology, created a desire to build a better practice management system. He is extremely passionate about helping health care practices and says; “I can’t think of a more rewarding way to spend my time than providing a system that helps healthcare professionals do what they do best.” For fun, Damien enjoys travelling, mountain bike riding, taking on DIY projects that exceed his skill level(!), and going fishing with his daughter.

Australia

Customer Success Team Manager

Meryl

Customer Success Team Manager

Meryl leads our global Customer Success Teams, ensuring every customer receives high-quality support. Meryl values the passionate people at Zanda, the fully remote flexibility, and the constant evolution of both the platform and internal processes. Known for calm, clear communication and big-picture thinking, she empowers others with heart and structure. Outside work, you’ll find her walking her dogs, meal prepping, enjoying time with family, or diving into a good book or podcast. Her dream is to spend a year exploring Europe in a campervan with her family, discovering hidden gems and enjoying slow mornings.

USA

Customer Success Team Lead (US)

Katie

Customer Success Team Lead (US)

Katie leads the US Customer Success Team and helps customers learn how to use the platform to save time and money. With a genuine passion for helping people, she thrives on making a positive difference for allied health practices. Outside work, Katie enjoys spending time with her dogs at the beach or local river, cooking, gardening, and exploring weekend festivals and farmers markets.

Australia

Customer Operations & Technical Lead

Harry

Customer Operations & Technical Lead

Harry manages technical investigations, strengthens internal support systems, and ensures smooth, responsive handling of system issues for both customers and the team. Calm under pressure and driven by accountability, he brings clarity to complex situations and a direct, empathetic communication style that helps others feel supported. Outside of work, you’ll usually find him in the gym, hiking a trail, or climbing. Fun fact: Harry once seriously considered becoming a park ranger—fewer emails, more time in the bush!

Australia

Customer Support Agent

Tanja

Customer Support Agent

Tanja connects with clients through meetings, live chat, and email, ensuring they feel supported every step of the way. A true people person, she loves helping clients get the most from Zanda and resolving any challenges they face. Known for her caring nature and persistence, Tanja won’t give up until a problem is solved or a suitable workaround is found. Outside work, she enjoys skiing, boogie boarding, camping, 4WD adventures, and spending time with family and friends. Her dream? To earn her pilot’s license and fly a light airplane.

Australia

Customer Support Agent

Stephanie

Customer Support Agent

Stephanie provides customer support from Australia and likes the work-life balance that comes with working at Zanda, along with the passionate and motivated team. Stephanie brings special skills in education and high-level administration to her role, and when she’s not working at Zanda, she enjoys watching anime, trying new restaurants and DIY home projects.

Australia

Customer Support Agent

Anu

Customer Support Agent

Anu provides customer support from Australia and brings previous experience in technical support and medical administration. She feels happy when helping customers resolve their technical issues and ensuring that they’re satisfied! Outside of Zanda, Anu loves baking, gardening, sightseeing and listening to music. Her secret ambition is to visit all the wonders of the world, and two are already checked off the list!

Australia

Customer Support Agent

Rachel

Customer Support Agent

With a background as a practice manager, nutritionist, and customer support pro, Rachel brings a wealth of experience to her role on the Customer Success Team. She loves the flexibility, strong team culture, and work-life balance that let her thrive. Outside of work, Rachel’s likely off exploring new places, running, dancing at festivals, or getting creative with painting and interior design. Her dream? To live in Spain and speak fluent Spanish.

Australia

Customer Support Agent

Vicky

Customer Support Agent

Vicky values making a meaningful impact through technology—whether streamlining workflows or resolving issues quickly—to make healthcare delivery more efficient and human-centered. Vicky excels at clear, empathetic communication, providing calm and supportive solutions in time-sensitive situations. Outside of work, she enjoys spending time with her boys and friends, staying active at the gym, traveling, and making memories on family ski holidays. Her secret dream is to live in a mountain chalet for a few months each year—skiing by day and cozying up with family by night.

USA

Senior Customer Support Agent

Ericka

Senior Customer Support Agent

Ericka has a talent for turning technical support into a positive experience, and approaches every interaction with a knack for clear, friendly communication. Especially skilled at helping non-technical users feel confident, Ericka makes even the trickiest issues feel manageable (ask her about the egg carton explanation for defragging a hard drive!). Outside of work, she paints, writes music, and spends time with her partner Mo, their two cats, and her family. Her dream? To open a queer-friendly art space, café, and alcohol-free karaoke lounge—a creative hub for connection and self-expression.

USA

Customer Support Agent

Tara

Customer Support Agent

Tara helps customers troubleshoot issues, navigate the system, and get the most out of their experience. She thrives on being part of a caring, collaborative team and finds it rewarding to make health professionals’ days a little easier. Tara excels at solving problems and guiding clients through tricky situations. Outside of work, she enjoys spending time with family and friends, exploring the outdoors, reading, cooking, and embracing creativity. Fun fact: Tara was on Nickelodeon as a kid—a childhood claim to fame!

USA

Customer Support Agent

Olyvia

Customer Support Agent

Olyvia helps customers through emails, live chats, and video calls. She loves the team spirit at Zanda, and how, even from a distance, everyone feels connected. A true team player, Olyvia balances business focus with a passion for making work fun. When she’s not helping customers, she’s snowboarding, attending concerts, traveling, or hanging out with friends. Fun fact: she loves cars and racing and dreams of taking her Audi S4 onto a racetrack one day.

USA

Customer Support Agent

Nicole

Customer Support Agent

Nicole supports customers with everything from onboarding to troubleshooting, with a focus on truly listening and understanding their needs. She especially enjoys connecting with clients over video calls—putting faces to names and building real relationships. Outside of work, Nicole is a passionate traveler, yoga enthusiast, and fiction writer who loves creating new worlds through storytelling. Her ideal day? Sitting by the beach with a sketchbook and watercolors. She dreams of eventually living abroad and is currently eyeing Portugal as her next adventure.

Pakistan

Customer Support Agent

Abizar

Customer Support Agent

Abizar writes support articles to make it easy for people to understand how they can use Zanda to its full potential. He loves showcasing the different features within the system and says that ‘once you start using them – you won’t be able to live without them!’ He writes like he talks, and loves to make our documentation simple and light-hearted (sometimes even funny!). When he’s not working, you can find Abizar playing volleyball, listening to podcasts, exploring the countryside or watching too much TV. He dreams of living long enough to see people settle on Mars!

UK

Customer Support Agent

Irina

Customer Support Agent

Based between Romania and the UK, Irina helps customers with everything from troubleshooting to learning new features. Her goal is to ensure every customer feels heard, supported, and is confident using the platform. She loves being part of a kind, collaborative team. With empathy and adaptability at the core of her work, Irina is always ready to jump in, learn, and grow. Outside of work, she enjoys snowboarding, surfing, DJ-ing, cooking, and traveling. Her big dream? To visit every country in the world.

Australia

Data Import Specialist

Jack

Data Import Specialist

Jack specializes in data migrations for new customers, with a focus on document transfers. Known for his experience in automating migration tasks, Jack values working alongside a friendly and hardworking team. Outside of work, he enjoys spending time with his partner, playing games, and studying engineering. Fun fact: he has an irrational love for avocado and cottage cheese.

Australia

Data Import Specialist

Trevor

Data Import Specialist

Trevor puts his experience in data migration and project management to use as a member of our data import team. He enjoys working with his colleagues at Zanda, the flexibility of remote work and the supportive culture. Outside of work, Trevor enjoys playing and designing video games, photography, writing fiction and spending time with friends and family. A secret ambition is to make a video game for a Nintendo console.

Ukraine

Data Import Specialist

Olexiy

Data Import Specialist

Olexiy is part of our data import team. His results-driven, curious nature makes him perfect for his role as he strives to get the best outcome for our new clients, making their switch to Zanda as seamless as possible. He loves to develop new skills and processes, and really enjoys working within the team. Olexiy’s main passion is the sea, so outside of work, you’ll often find him windsurfing and participating in yacht crossings, and he hopes to one day visit the Caribbean Islands.