Healthcare Data Security at Zanda

Healthcare data security is a critical priority for us, and it permeates everything we do.

We treat patient data like it’s our own

Protecting sensitive patient data requires more than technology alone. It takes a culture of security that shapes our team, our processes, and our software.

“Patient data security is a responsibility we take personally-from design to delivery.” Paul Adler, Co-Founder & CTO

Zanda is committed to meeting and exceeding the standards of the top global security frameworks, and is one of the only practice management systems to be ISO 27001 certified and compliant with the leading security and privacy best-practice standards worldwide.

Global security & privacy certifications, proven compliance

Zanda is proud to be one of the only practice management platforms that is ISO 27001 certified, externally audited, and regularly assessed for compliance with all major global data protection standards, including HIPAA and GDPR. As a trusted partner to health practices around the world, we meet the highest standards for security and privacy—so your data stays protected, and your practice stays compliant.

ISO 27001 certified (worldwide)

ISO 27001 is the highest global standard for information security management. Our certification means we have implemented rigorous security measures to protect sensitive data from unauthorized access, theft, and corruption.

Health Insurance Portability and Accountability Act (HIPAA)

HIPAA sets strict standards in the US for the privacy and security of medical information. Zanda is HIPAA compliant, with policies and procedures in place to ensure the confidentiality, integrity, and availability of protected health information.

GDPR UK and GDPR EU (UK and Europe)

The General Data Protection Regulation (GDPR) sets high standards for data privacy across the UK and EU. Zanda meets these requirements by applying comprehensive measures to protect the personal data of individuals in these regions.

Australian Cyber Security Centre member

As a member of the Australian Cyber Security Centre (ACSC) Zanda stays up-to-date with the latest threat intelligence and best practices for protecting systems against cyber attacks.

Australian Psychological Society (APS)

The Australian Psychological Society (APS) is a leading professional organization for psychologists in Australia, setting ethical practitioner standards. Compliance with APS guidelines ensures Zanda aligns with best practices in psychological care and upholds industry credibility.

The Privacy Act (Australia)

Australia’s Privacy Act, supported by the Australian Privacy Principles (APPs), safeguards individuals’ personal information. Zanda complies with these requirements to ensure the privacy of Australian citizens’ data.

Personal Information Protection and Electronic Documents Act (PIPEDA)

PIPEDA is Canada’s data protection law for the private sector. Our compliance ensures we protect the personal information of Canadian citizens and meet their privacy rights.

California Consumer Privacy Act (CCPA)

The CCPA gives California residents rights over their personal data, including knowing what’s collected and requesting its deletion. Our compliance ensures personal data is handled securely and transparently.

Protection of Personal Information Act (POPIA)

POPIA governs data protection and privacy in South Africa and aligns closely with the GDPR. Zanda complies with POPIA to protect personal information and uphold data subject rights.

Personal Health Information Protection Act (PHIPA)

PHIPA sets privacy standards for health data in Ontario, Canada. Zanda complies fully and exceeds requirements with strong safeguards to protect patient information and support provider obligations.

Zanda is one of the only health practice management software companies in the world to obtain ISO 27001 certification.

What security and compliance mean for you: A 360° approach

At Zanda, security and compliance are part of a combined approach that’s built into every aspect of our operations.

Here’s how we ensure your data and your practice remain protected:

People

Security at Zanda starts with our people. Every team member receives regular training on data privacy and security and must adhere to strict policies and standards. We perform thorough background checks, require confidentiality agreements, and audit access to ensure the principle of least privilege is upheld.

Product Design

Zanda is designed with security at its core. We follow secure development practices (SDLC), conduct rigorous change management, and regularly test for vulnerabilities. This ensures our platform is safe, reliable, and ready to withstand evolving threats.

Data Management

We protect your data with strict controls and transparent practices. Data is encrypted at rest and in transit using TLS 1.2. We never sell patient data. Our policies ensure data is accessible only to those who need it, with regular audits and user-based permissions.

Internal Environment

Our infrastructure is hosted on secure AWS servers, designed for fault tolerance and redundancy. We monitor logs, detect threats, and use a layered approach to keep your data safe. All assets are documented and regularly reviewed for privacy and security compliance.

Threat detection and response measures

We take a proactive approach to security threats. Regular third-party penetration tests and risk assessments identify vulnerabilities before they become problems. If an incident occurs, our Incident Management Team takes immediate action. Customers are promptly notified when necessary, and we have strong measures in place to counter Distributed Denial-of-Service (DDoS) attacks.

Operational resilience

We’re prepared for the unexpected. Zanda has comprehensive business continuity and disaster recovery plans that are tested annually. Hourly backups are encrypted and stored in multiple secure locations for maximum protection. In case of a total infrastructure failure, we can restore your data within a day.

Third-party management

We carefully vet third-party partners to ensure they meet our strict security standards. Every vendor undergoes a thorough risk assessment before we engage with them, and ongoing reviews ensure they remain a safe partner.

Your data remains yours, always

Healthcare data security is a critical priority for us, and security permeates everything we do, so you can focus on what matters most.

Data Residency and Security

Zanda stores all customer data securely in Amazon Web Services (AWS) data centers, ensuring compliance with local regulations and our strict security and privacy standards—including ISO 27001, HIPAA, GDPR and others. We prioritize data residency to meet the needs of healthcare practices around the world.

Where your data is hosted

United States

Data is hosted in North American data centers, optimized for regional security and compliance.

United Kingdom

Data is hosted in the UK in accordance with GDPR and UK GDPR, ensuring personal data protection and compliance with regional privacy laws.

Australia

Data is hosted in Sydney data centers, aligned with Australian healthcare data protection standards.

Other Countries

For practices in other regions, data residency is determined based on local regulations and hosted in London, Northern Virginia, or Sydney as needed.

We ensure all customer data is managed securely and locally, supporting your practice’s data privacy obligations.

Communicating security and privacy to build patient trust

As a healthcare provider, you know that data privacy is essential for building trust with patients. Our commitment to security means you can confidently reassure them that their information is always handled with the highest level of care. We’re ISO 27001 certified and continuously audited, and our practices meet or exceed key data protection standards like the GDPR, HIPAA, The Australian Privacy Act and more.

Use these statements to show patients you’re choosing the best in secure practice management:

Short version:

“The security and privacy of your data is our top priority. We use Zanda, an ISO 27001-certified practice management system that meets the highest global standards for data security.”

Longer version:

“The security and privacy of your data is our top priority. That’s why we use Zanda—an ISO 27001-certified practice management system that meets the highest international standards for security and privacy. Zanda is continuously audited to ensure patient data remains safe and fully compliant with global data protection regulations.”

Show your patients their data is in safe hands

Using Zanda shows your dedication to data privacy and security. To help you highlight this, we’ve created embeddable logos and badges for your website, patient portal, and materials. Let your patients know they’re in safe hands.

Get Embed Code

Download and Embedding Instructions

Zanda Security Downloadables

Here, we’ve prepared some key documents that can be downloaded for your reference.

FAQ

How Secure Is Cloud-Based Practice Management Software?

Cloud-based practice management software like Zanda is designed to keep all data secure and compliant with industry regulations. Data is transmitted from your device to servers over an encrypted, secure connection. All data is stored in secure servers with built-in redundancies and backup systems.

Additionally, Zanda has security protocols in place to protect user data, such as active system monitoring, two-factor authentication, and more. Cloud-based solutions like Zanda are considered to be more secure than on-premise software, which is more vulnerable to network breaches, data loss and device accidents, loss or theft.

Is Zanda ISO 27001 Certified?

Yes, Zanda is ISO 27001 certified. This standard represents the highest level of data security standards worldwide. Zanda is one of only a few health practice management software companies in the world to obtain this certification.

Is Zanda HIPAA Compliant?

Yes, Zanda is HIPAA compliant. HIPAA is the US Health Insurance Portability and Accountability Act. This requires companies that deal with protected health information to have appropriate physical, network, and process security measures in place.

Is Zanda GDPR Compliant?

Yes, Zanda is GDPR compliant (the General Data Protection Regulation) for both GDPR UK and GDPR EU. This is widely thought to be the world’s strongest set of data protection rules, which enhance how people can access information about themselves and places limits on what organisations can do with personal data.

Is data encrypted in Zanda?

Yes, Zanda uses encryption and other cryptographic controls to protect sensitive information.

For data in transit, the connection between your browser and our servers is protected so that information transferred is encrypted using 256-bit SSL technology. This prevents others from intercepting and reading any information during transit. We also use a Domain Validated Security Certificate, which provides extra protection against someone attempting to impersonate our site.

For data at rest, Zanda encrypts this data and stores and manages encryption keys. Encryption tools and products are configured using industry best practice encryption strength to protect data at rest.

Our internal Key Management and Cryptography Policy govern our encryption. This policy establishes requirements for selecting cryptographic keys, managing keys, assigning key strengths and using and managing digital certificates.

Does Zanda provide an NDA upon request?

While we don’t offer NDAs to individual accounts, we offer a Global Data Processing Agreement (DPA), which can be found under Terms of Use.

Extra data security tips for healthcare practices

In addition to choosing a secure practice management system, there are some practical steps all practices should take to ensure their clients’ healthcare data is protected. Remember, your security is only as strong as its weakest point, so please ensure that these practices are in place in your business:

Every user should have their own account

Users should never share their Zanda account with anyone else and should only access patient data from their own accounts.

Use strong passwords

Passwords should be at least 8 characters long and contain a mix of upper and lowercase letters, numbers, and special characters. They should never be shared and should be changed frequently. It’s also preferable to use a password manager to manage passwords.

Use two-factor authentication

Two-factor authentication adds an extra layer of security to the user login process by requiring an additional means of authentication.

Set up strict user permissions

Restrict access to patient data so that employees can only view the data they need to perform their duties.

Monitor user activities

Use logs to monitor user activity and identify any suspicious behaviour.

Use Privacy Mode

Whenever there is the possibility of others seeing a screen containing client data, enable private mode to prevent identifying information from being displayed.

Use a password-protected screensaver

Set up an automated password-protected screensaver to prevent access to your computer when you’re away (inactive for more than a couple of minutes)

Install anti-virus software

Protect your computer and network with anti-virus software that updates regularly

Enable firewalls

Firewalls act like digital barricades and can help to protect your data from malicious attacks

Keep all software updated

Ensure all software is up-to-date, including web browsers, and regularly patch any security vulnerabilities

Eliminate paper records

Physical copies of healthcare records represent a security risk for your clients and your operations. Migrate all relevant records into your practice management software or secure online file storage and securely destroy everything else

Establish security policies

Create and document security policies in your Practice Operations Manual (included with Zanda) and ensure team compliance

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