Zanda Health

Front Desk vs. Zanda

Looking for a Front Desk alternative?

Why practices look for a Front Desk alternative

Front Desk and Zanda both handle practice management, but the differences add up quickly. Zanda gives you more features at a lower price, with no setup fees, free online bookings, free Medicare integration, and a free data import. If you're on Front Desk and your costs are climbing, switching is easier than you think.

Front Desk vs Zanda: Top highlights

1

Free data import, no fees

Free data import, no fees

Zanda provides a comprehensive data import service at no charge, including client details, appointments, notes, services, products, referrers, and financial information. It typically takes 24 to 48 hours. Front Desk charges an additional fee depending on what you want transferred.

2

No setup fees and lower ongoing costs

No setup fees and lower ongoing costs

Zanda has no mandatory setup fee, no one-off costs for Medicare, and no add-on charge for online bookings. A single practitioner on Front Desk (Subscribe + Patient Booking Gateway + Medicare) can easily pay more than double the equivalent Zanda plan.

3

Cloud-based, access from anywhere

Cloud-based, access from anywhere

Zanda runs entirely in the browser. No software to install, no manual updates, and full access from any device. Front Desk requires installation via CD, and remote access options (WebPlus, Off-Site Hosting) cost extra.

4

Medicare integration included

Medicare integration included

Effective March 2022, Front Desk can no longer process Medicare claims. Zanda has a native Medicare integration at no extra charge, with no third-party middlemen and no additional fees.

5

Online bookings and payments included

Online bookings and payments included

Zanda includes the client booking portal with every account. Front Desk charges an additional monthly fee for its Patient Booking Gateway. Zanda also integrates with Stripe so clients can pay at the time of booking, something Front Desk cannot do.

See why health practices love Zanda

Zanda is purpose-built for allied health. Whether you're running a solo clinic or a multi-location practice, Zanda gives you everything you need to manage clients, notes, billing, and communications, without the limitations of add-on pricing.

40k+

Users

100k+

Invoices per month

650k+

Client notes a month

Front Desk vs Zanda: Side-by-side comparison*

Here's how Zanda and Front Desk compare across the features that matter most.

Features
Zanda
Front Desk
Free trial
14-day free trial with full access to all features including SMS messaging.
No free trial. Book a demo only.
Data import service
Free. Includes client details, appointments, notes, services, products, referrers/referrals, contacts, third parties, and in some circumstances financial information. Typically 24 hours.
Available but at additional cost.
Calendar management
Multiple appointment types with color coding. Appointment flags for booking status. Supports multiple locations and flexible recurring availability.
Yes, but limited functionality compared with Zanda.
SMS & email reminders
Send up to 3 SMS and email reminders per appointment with flexible timing. Responses auto-update appointment status in the calendar.
SMS and email reminders available. Responses auto-update appointment status.
2-Way SMS chat
Yes
Yes
Telehealth
Secure and compliant with all health standards.
Front Desk provides an interface but does not supply telehealth software. Requires a third-party provider.
Online forms
Library of customizable, specialty-specific forms. Responses upload automatically to the client file. Supports digital signatures and clinic branding.
No mention of online forms on the Front Desk website.
Client management system
Yes
Yes
Treatment notes
Over 100 specialized, fully customizable templates. Supports multiple choice, tick boxes, image and body charting with annotation. Unlimited template creation and storage. Duplicate previous notes and view full edit history.
Yes, but fewer customization options. Supports image and body charting. Pre-prepared templates available. Can duplicate previous notes.
Online bookings
Included with every account. Apply branding, colors, logo, and header image. Add a booking link to your website or Facebook.
Yes, but requires the Patient Booking Gateway add-on at an additional monthly fee. Limited functionality compared with Zanda.
Waitlist
Yes
Yes
Medicare claiming
Completely free. Native integration, no third-party processing.
Front Desk cannot process Medicare claims effective March 2022.
Invoices & payments
Fully integrated invoicing. Calendar alerts for outstanding payments. Block clients from booking with outstanding balances. Integrates with Xero, Stripe, and Tyro.
Yes, but limited invoicing options. Integrates with Xero and Tyro. No Stripe integration for online payments.
Credit card processing
Accept payments at time of online booking, during home visits, or via telehealth. Clients can also pay through the client portal.
Cannot accept payments at time of booking or during in-person/home visit appointments.
Reports & analytics
Yes
Yes, but restricted compared with Zanda.
Money-back guarantee
Yes
No
Practice Operations Manual
An in-platform library of 100+ policies and procedures, ready to use and easily adapted to your practice.
No

*This comparison article reflects information available as of April 2020.

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Read customer reviews

See why thousands of practitioners choose Zanda.

Reviews

Free data import

We'll transfer your practice data at no charge, so nothing gets left behind.

Data Import

Start a free 14-day trial

No credit card needed. Get up and running in minutes.

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What Practitioners Are Saying

Our clinicians found that the biggest challenge was the time that the session notes took, if done after the session, and the accuracy of the notes since they were based on memory. Now, with BizzyAI, the entire session is noted in the transcript and transformed in seconds into a note, saving a lot of time and making the notes much more comprehensive.
Sharmaine McHenry
With ADHD it takes me a while to organize my thoughts. BizzyAI can put my thoughts together for me. I don't have to worry about writing the details and I can let the clients know they have my full attention. Provides a sense of relief.
Andrea Sullivan
My retention has improved because clients feel heard and they know they've been heard, because it's their own words being reflected back to them in their second visit.
Chiropractor Kathryn Theodosis, Owner
Chiropractor
It allows me to solely focus on my client, leading to better connections and client outcomes. I have a peace of mind that things we talk about are being captured perfectly allowing me to place my focus solely in my therapeutic work. BizzyAI is by far the best AI program out there. I've never had my client sessions captured so perfectly.
Hannah Gordon
A client emailed last-minute asking to switch to virtual. It was just so simple click a couple of buttons and the link was sent. There's so much freedom in that.
Miki Skinner, Founder / Owner
Solo private practice
Zanda is great for counsellors - it has an easy-to-use platform. It's so easy to navigate and set things up to integrate with my website. Billing and tracking payments is also super easy.
Tanya Mitchell

Professions we serve

No subscription or BizzyAI: Scribe payments until September*

Sign up before July 31 and pay no subscription fees and no BizzyAI: Scribe costs until September 2026. It's our way of helping you finish the financial year strong and start the next one even stronger.