LOOKING FOR A TIMELY ALTERNATIVE?
Timely vs. Zanda
With such a variety of practice management systems available today, it is important that you make an educated decision on the one best suited to you and your practice. Timely and Zanda are both great systems, but with some very different functionalities which you should know about.
What’s the difference between
Timely and Zanda?
When choosing between Timely and Zanda, you should really bear in mind which features your practice would utilise the most. If your practice would benefit from a waitlist to auto-fill cancellations, or if treatment note templates would really cut your administration time down, then Zanda will be the best choice for you.
To help you decide, we’ve detailed some of the main differences below, or start a free trial to see for yourself…
See Why Health Practices Love Zanda
1,000+ Reviews
Zanda is great for managing group sessions and the only software I found that allows this function. Excellent customer service also!
Therese Ryan,
Top Talking Speech Pathology
It’s been the best program to use. It makes life a whole lot easier. Especially when it comes to the messaging service.
Raymond Inkpen,
Principal Clinical Psychologist
Psi Balance Psychology
Best value for money and very convenient! We’ve used Zanda since 2015. It’s a lot better than other providers.
Prakash Rathnam,
Inspire Physio Care
Best decision! It’s been a godsend using such a fabulous electronic diary and management software. It’s so easy to use.
Judy Burzacott,
Remedial Massage Therapist
Connective Energetics
I’ve used a number of different practice management systems and there’s no doubt that Zanda is best in class.
Dr. Ryan Kaplan, Clinical Psychologist
Be Psychology and Mental Health
Excellent! Easy to use and train staff in its use. Far easier and nicer to use than software we’ve previously used.
David Walker,
David Walker Podiatry
Your service as always is amazing. Zanda is a pretty fantastic system – especially with the integration to Xero!
Carla Rogers,
Here and Now Health
Absolutely love Zanda! It’s simple to use and makes my life easy. Cannot recommend this enough to allied health professionals.
Alison Wheatley,
Byford Physiotherapy
It saves us lots of time in generating reminders and invoices for clients. It’s great for our business and reasonable in price.
Amy Clift,
Play on Words Speech Pathology
Zanda solves a lot of problems – we’re very happy. Very customisable. Great customer support from the onset.
Andy MacKellar,
Ships Physio
It saves us lots of time in generating reminders and invoices for clients. It’s great for our business and reasonable in price.
Amy Clift,
Play on Words Speech Pathology
Best decision! It’s been a godsend using such a fabulous electronic diary and management software. It’s so easy to use.
Judy Burzacott,
Remedial Massage Therapist
Connective Energetics
Why should you choose Zanda?
REASON #1
Fill Cancellations with Minimal Effort
Do cancellations cause you unnecessary stress? With the potential financial loss that they carry, at no fault of your own, it’s completely understandable – particularly when they occur at short notice with little chance to fill the appointment.
Zanda can reduce this stress with the Waitlist feature. By allowing you to send bulk SMS messages to a select group of clients on your waiting list, any available appointments can be filled in no time. Simply choose from criteria such as current wait time, client availability, and preferred practitioner, and let Zanda do the hard work!
REASON #2
We Specialise in Healthcare Professions
Zanda is trusted by thousands of practitioners, across 85 different health sectors, so we cater to a huge variety of professions with features to suit every customer. Timely, however, is more targeted towards beauty and wellness businesses rather than health practitioners, which could drastically affect the way you run your practice should you fall outside of these sectors.
With various features not included, you could actually end up spending more time using third-party apps and softwares, rather than streamlining your business.
REASON #3
Treatments Note Templates to Save You Time
With Timely’s customer base being predominantly beauty and wellness professionals, it’s no surprise that there are various features missing, one of which being one of our most popular features within Zanda – treatment note templates.
Treatment note templates are used by a large variety of health professionals, with our customers often telling us how much time is saved with the right templates in place. This is why at Zanda we provide you with over 100 specialised, and fully customisable templates for free. You have the option to add note sections, multiple choice and tick boxes, image charting with annotation, and much more.
With that being said, Timely does allow you to add notes to a client file, and also upload documents, but these documents would need to be created outside of the app and uploaded, increasing time spent on administration.
REASON #4
Two-Way SMS Messaging for Convenient Communication
Communication is key when running a health practice, which is why both Timely and Zanda offer email and SMS messaging via the app. But there is one big difference you should know about.
Only Zanda has the ability to receive responses directly into the app with our unparalleled two-way messaging functionality. Keeping responses within the app means no switching between different systems or windows, saving you time and effort when liaising with clients, colleagues and other healthcare providers.
REASON #5
More Affordable Pricing
After reading our reviews, you can see the value that our features such as the waitlist, treatment note templates, and two-way messaging bring to our customers, and the impact that Zanda has on the running of their practice.
When looking at pricing in the table below, you will see that comparing Zanda’s account with Timely’s Innovate account (with the most similar level of features), the difference in price increases steeply between the two, with 7 practitioners being over double the price with Timely.
We aim to support your growth by keeping our pricing as affordable as possible, without reducing the high standard of our system, or the service we provide.
REASON #6
In-Platform Practice Operations Manual
Zanda’s in-platform Practice Operations Manual includes a ready-to-go set of policies and procedures developed by industry experts with over 50 years of combined practice management experience. The Manual covers everything your practice needs to operate. Plus, we’ve made it easy for you to edit, delete and archive the existing policies and even add policies of your own.
Better still, it’s all available to you at no additional cost when you start with Zanda. Timely doesn’t offer this feature, in fact, no other practice management system does.
No risk with our Money-Back Guarantee
Yes, you read that right! Simply start your account now, and if at any point over the next 12 months you decide Zanda isn’t right for you, just let us know. We’ll refund 100% of any subscription fees you’ve paid.
Still undecided on which suits you best?
Here’s a chart where you can make a fair assessment…
| Zanda vs. Timely | Zanda | Timely |
|---|---|---|
| Free trial | ||
| Price for 1 practitioner (per week) | $8 ($35/month) for the Innovate account | |
| Price for 3 practitioners (per week) | $21 ($90/month) for the Innovate account | |
| Price for 7 practitioners (per week) | $48 ($210/month) for the Innovate account | |
| Price for 15 practitioners (per week) | $58 ($250/month) for the Innovate account | |
| Price for 30 practitioners (per week) | Must connect to a Timely representative for a tailored price. | |
| Calendar management | Allows for single, group and personal appointments, as well as classes. | Yes, but doesn’t give the option for group appointments. |
| SMS & email reminders | Up to 3 reminders per appointment | Up to 2 reminders per appointment |
| 2-Way SMS chat | Both emails and SMS messages can be sent and received within the app. | You can send SMS messages, but are unable to receive responses, and responses to emails sent via the app are delivered to the practitioners email. |
| Telehealth | Extremely simple to use, and compliant with all health standards. | |
| Online Forms | Fully integrated online forms. Request information including signatures prior to bookings to maximise use of appointment time. Choose from a library of specialist customisable templates, or create your own. Able to apply clinic branding. | Yes, but the only option is to download their additional app, ‘Consult – Customisable Forms’. Consult is able to collect signatures. |
| Client management system | Yes, but unable to include insurance details, custom client classifications (eg diagnosis, health status, etc) and more. | |
| Treatment notes | Over 100 specialised, fully customisable note templates. Create and save as many templates as required with chosen elements (eg text areas, image and body charting with annotation, multiple choice, tick boxes, and more). Plus, easily duplicate previous notes. | Only options are to add a note to a client file, or upload a document created outside of the app. |
| Online bookings | Online bookings automatically accepted and updated within your diary. Booking portal can be branded with a logo, header image, and brand colors. | Clients can book online or purchase a gift voucher. |
| Waitlist | ||
| Invoices & payments | Invoices can be assigned to insurers, a company or appropriate payers. It is possible to combine multiple appointments/invoices into one statement for company billing or insurance purposes too, and auto-populate with insurance details. | Yes, but unable to include insurance details or combine multiple invoices into one statement. Although invoices cannot be assigned to appropriate payers, invoices can be emailed with a payment link. |
| Credit card processing | Yes, via their TimelyPay feature. Each payment incurs a small transaction fee. | |
| Reports & analytics | Some reports require an additional subscription with Zapier and other software. | |
| Money-back guarantee | ||
| Data import service | ||
| Practice Operations Manual | This industry-first feature provides a core set of policies and procedures that are ready to use and easily adapted to your practice. |
*This comparison article reflects information available as of April 2020.
*Pricing with current special offer available until the end of this month.
All prices are in USD.
You can see why Zanda is trusted by thousands of practitioners.
Try Zanda for Yourself!
Here’s what Zanda Clients are Saying…
“I’ve used a number of different practice management systems and there’s no doubt that Zanda is best in class.”
Dr. Ryan Kaplan Clinical Psychologist
Be Psychology and Mental Health
“Great easy booking system – love that I can do reports, store patient notes, send emails, invoices and write letters. Has made my business seamless!”
Sarah Sealey,
Physiotherapist,
Amity Physio Pilates
“Really efficient planning and invoicing. The reminder emails and text messages have been reliable. I have been thoroughly impressed with Zanda!”
Lauren Darsie,
Physiotherapist,
Childspace Paediatric Physiotherapy
“My clients love making appointments through our Client Portal… some wake up with pain in the middle of the night, and they grab their iPad or Tablet and book a time that suits them!”
Tony Logan-Stevens,
Remedial Massage Therapist,
Hands from Heaven
“Helps me get organised and make my appointments for the week. I can easily visually see who is still owing payments and also it creates space for me to add extra things. Your help desk is amazing. Thank you!”
Sophie Egan,
Sophie EGAN Speech Pathology Clinic
“My business could not function without Zanda. It enables our staff to work from anywhere. Love that we can customise the program to suit our business.”
Margaret Asimus,
Skin and Wound Care Consultancy
Happy customers are our lifeblood. We’d love you to join us.
Still need a hand deciding?
The Zanda support team is ready to help!
You can contact us through email, online chat, or access our knowledge base.
Or check out more information here:
See customer reviews for Zanda
Learn about our practice management system
See how affordable Zanda really is
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Start a free, 14 day trial (no credit card needed)