Zanda Money-Back Guarantee
At Zanda, we only win when you do. That’s why we back our platform with a bold promise: if it doesn’t help your practice thrive, we’ll give your money back.
Sure, free trials are nice (and we’ve got a great one here!). But we realize that sometimes it takes a few months or more to know if a practice management software is truly the right fit. That’s why we go a step further. We put our money where our software is and back it all with the Zanda guarantee. Because your success isn’t optional, it’s the whole reason we exist.
No tricks, catches or lock-in contracts
We want people to use Zanda because they love the system and the positive impact it makes on their practice, not because they’re locked into a contract or worried about cancellation fees.
Deciding which practice management system is right for your practice can be a confusing and difficult task. Many providers require new customers to subscribe for a minimum period or lock them in by offering a (non-refundable) prepayment in exchange for a small discount. Even worse, to discourage customers from leaving, some systems charge account cancellation fees, data export fees, or prevent data from being exported altogether! That’s not the Zanda way. Our goal is to make trying Zanda as simple and risk-free as possible.
Our ‘Happy Customers Forever’ initiative gives you the power
Zanda introduced our industry-first ‘Happy Customers Forever’ initiative over fifteen years ago and its four key pillars are designed to provide you complete freedom and peace-of-mind:
1
100% money back guarantee for a full 12 months
All Zanda accounts are covered by a 100% money-back guarantee for a full 12 months. This means you can start your account now and use it as much as you like. If at any time during the next 12 months you think it isn’t the right fit, just let us know, and we’ll refund 100% of the Zanda subscription fees you’ve paid so far. Think of it as a 12-month test drive!
2
Pay monthly, as-you-go
Our monthly, pay-as-you-go subscription has no setup fees, annual prepayments, renewal fees, or support charges. Unlike most systems, Zanda does not require customers to pre-pay for optional add-ons upfront. For instance, rather than having money tied up in pre-purchased SMS credits, you’ll only pay for SMS messages after you actually use them. (Some regions also require a dedicated SMS number, billed monthly, but only if you opt to use this service.)
3
Export your data, anytime
Your data always belongs to you. You can export a full copy anytime using the data export tool, available in all accounts. This is completely free and easy to do. You won’t even need assistance from our Customer Success Team, though we’re happy to help if you need a hand.
4
No lock-in contracts, minimum periods or account cancellation fees
We don’t believe in lock-in contracts, minimum periods, or cancellation fees. You can cancel your account at any time and without any notice, period.
We think these four pillars are central to ensuring we deliver a system that adds value to practices every single day and results in having truly Happy Customers Forever. (See what our customers are saying about Zanda here)
Questions about our Money-Back Guarantee?
Can I change my plan size during the 12 months and still be covered by the guarantee?
Yes, absolutely! You can increase or decrease your plan anytime and it won’t affect your guarantee. You’ll still be 100% covered for any Zanda subscription fees you’ve paid.
Will I still be covered by the guarantee if Zanda imports my data for me?
Yes! Our Data Import Service is free and comes with no strings attached.
Do I have to finish the 12-month period before canceling?
No, not at all. We hope you don’t, but you can close your account at any time. You don’t need to wait until the end of the 12-month period.
Couldn’t someone just cancel their account, get a refund and then start a new account?
While we’re always happy to welcome customers back, if a returning customer has previously claimed a refund under the guarantee and creates a new account, they are no longer eligible for the money-back offer. We think that’s fair.
If someone is short of funds, couldn’t they just cancel their account?
We have some common-sense restrictions on making claims, which you can see in our terms and conditions. The spirit of the money-back guarantee is to ensure that the Zanda software and service doesn’t disappoint you.
How do I request a refund under the guarantee?
It’s super simple. When closing your account, just let us know you would like a refund and our Customer Success Team will take care of it for you. In most circumstances, refunds are provided by reversing the original payment(s) to your card.
What is covered under the guarantee?
The guarantee covers any Zanda subscription fees you’ve paid. It does not cover any fees paid for optional add-on services, such as SMS, Telehealth, or BizzyAI.
How can Zanda afford to offer this? Is it sustainable?
People ask us this because of something called “churn,” which refers to the number of customers a software company loses over a given period, usually a month. High churn can be driven by a number of factors, but is often associated with software companies that over-promise and under-deliver, have substandard support, or disappoint their customers in other ways. Many software companies invest heavily in marketing to attract new users, and accept high levels of churn as just another cost of doing business, or attempt to reduce churn by locking customers in with contracts or non-refundable prepayments.
Because Zanda focuses on Happy Customers Forever, we take a different approach. We reinvest strongly in system development, reliability, security, IT infrastructure, and in providing friendly and accessible support to give our customers the best possible experience. Our goal is to develop long-term relationships with our customers, and we are proud that this approach results in Zanda having a very low rate of churn. In fact, over the fifteen years we’ve been offering this industry-leading guarantee, we’ve only had a handful of customers requesting a refund and Zanda has grown to support thousands of practitioners across 23 countries. So yes, we think it’s sustainable!
