LOOKING FOR A CLINICYOU ALTERNATIVE?
ClinicYou vs. Zanda
Choosing the most suitable practice management system is an important, but often difficult decision to make, and whilst ClinicYou and Zanda have a few similar functions, there are some important differences which really set them apart.
What’s the difference between
ClinicYou and Zanda?
In short, if your practice would benefit from online bookings, seamless two-way communication, and pre-prepared treatment note templates, then Zanda is the most logical option for you. Particularly if you want to retain your historical data by importing from an existing system.
We’ll explain exactly how below, or start a free trial to see for yourself…
See Why Health Practices Love Zanda
1,000+ Reviews
Zanda is great for managing group sessions and the only software I found that allows this function. Excellent customer service also!
Therese Ryan,
Top Talking Speech Pathology
It’s been the best program to use. It makes life a whole lot easier. Especially when it comes to the messaging service.
Raymond Inkpen,
Principal Clinical Psychologist
Psi Balance Psychology
Best value for money and very convenient! We’ve used Zanda since 2015. It’s a lot better than other providers.
Prakash Rathnam,
Inspire Physio Care
Best decision! It’s been a godsend using such a fabulous electronic diary and management software. It’s so easy to use.
Judy Burzacott,
Remedial Massage Therapist
Connective Energetics
I’ve used a number of different practice management systems and there’s no doubt that Zanda is best in class.
Dr. Ryan Kaplan, Clinical Psychologist
Be Psychology and Mental Health
Excellent! Easy to use and train staff in its use. Far easier and nicer to use than software we’ve previously used.
David Walker,
David Walker Podiatry
Your service as always is amazing. Zanda is a pretty fantastic system – especially with the integration to Xero!
Carla Rogers,
Here and Now Health
Absolutely love Zanda! It’s simple to use and makes my life easy. Cannot recommend this enough to allied health professionals.
Alison Wheatley,
Byford Physiotherapy
It saves us lots of time in generating reminders and invoices for clients. It’s great for our business and reasonable in price.
Amy Clift,
Play on Words Speech Pathology
Zanda solves a lot of problems – we’re very happy. Very customisable. Great customer support from the onset.
Andy MacKellar,
Ships Physio
It saves us lots of time in generating reminders and invoices for clients. It’s great for our business and reasonable in price.
Amy Clift,
Play on Words Speech Pathology
Best decision! It’s been a godsend using such a fabulous electronic diary and management software. It’s so easy to use.
Judy Burzacott,
Remedial Massage Therapist
Connective Energetics
Why should you choose Zanda?
REASON #1
Over 100 Free Customisable Note Templates
A favourite feature within Zanda is our treatment note templates. With the right templates in place, hours of time can be saved. As Zanda supports health professionals across 85 health sectors, we’ve created specialised templates to suit a wide variety of professions and specialisations.
All templates can be duplicated and customised to suit your practice; simply add text and note sections, image and anatomy charting with annotation, multiple choice and tick boxes, and more. Alternatively, you can create your own templates from scratch.
With ClinicYou, you have the option to add text notes to the client file and add attachments, but nothing in the way of treatment note templates.
REASON #2
Pricing to Suit Practices of All Sizes
Pricing is no doubt a huge factor when choosing the best system for your practice. ClinicYou and Zanda’s pricing is structured very differently. ClinicYou’s pricing is linear, with each account incurring the same cost, regardless of the number of diaries you require. This can quickly add up, particularly in periods of growth.
Zanda on the other hand, supports growth by offering four plan sizes based on the number of diaries your practice requires; the more diaries you need, the smaller the individual account cost is. Every account has the same features and access, and you have the option to add or remove diaries at any time.
REASON #3
Streamline With an Advanced Client Portal
A client portal can really improve the efficiency of your practice by reducing time spent on administrative tasks. Whilst both ClinicYou and Zanda have a portal, they offer very different functionalities, with the most notable difference being the online booking capabilities.
Zanda enables clients to book and manage their own appointments. This includes viewing their preferred clinician’s availability prior to booking, which offers convenience for both parties, and allows for around-the-clock bookings. New bookings automatically update within the diary. Other functionalities include two-way chat, telehealth, statements, billing, and more. It’s also worth noting that Zanda’s client portal can be branded to suit your practice.
ClinicYou’s portal is very limited in comparison, with no online bookings, two-way communication, or the option to apply your branding. Clients can, however, log in for video consultations, messages, and to access or upload health records.
REASON #4
Seamless Two-Way Communication
Communication plays a big role in the smooth running of a practice, and with Zanda’s SMS chat function, you can enjoy seamless conversations with clients, all from within the app. For clients it’ll seem like a normal text conversation.
Whilst ClinicYou offers secure messaging, this function is not two-way, and SMS messages sent to clients are delivered as an email.
As well as two-way email and SMS messaging, Zanda offers bulk sending capabilities; handy for promotional marketing, notifying clients of holiday hours or sending out newsletters. Another functionality not available with ClinicYou.
REASON #5
Extensive Help Articles and Guidance
At Zanda, we pride ourselves on our level of support, not only through our customer service, but also our extensive library of help articles available on our website. Due to continuous improvements and updates to our features and functionalities, the Knowledge Base is simultaneously refreshed and maintained to ensure our customers get the most out of Zanda.
When searching ClinicYou’s website, there is very little in the way of help guides or articles regarding set-up, features or functionalities.
REASON #6
Secure & Free Data Import
One difference which really stands out when comparing ClinicYou and Zanda is the option to import data from an old system. The ability to import data can be the difference between hitting the ground running with a new system, or spending a substantial amount of time on getting set up.
Switching to Zanda couldn’t be easier. Simply upload the data exported from your old system, and our experienced data import specialists will get to work right away. The team will ensure that the data is imported exactly how it should be, with minimal disruption to the running of your practice, and no risk of any data being lost in the process.
ClinicYou does not offer a data import service from any other systems, so the clinician would be required to start from scratch, including inputting all upcoming appointments. This could easily lead to mistakes.
REASON #7
Waitlist to Effortlessly Fill Cancellations
Every practice experiences cancellations. When they occur, they are usually followed with manual outreach by you or your team to ensure the appointment doesn’t go to waste. This is often time-consuming, and can be stressful should it occur at short notice.
Unlike ClinicYou, Zanda provides a Waitlist feature which simplifies this process, and minimises the time and effort spent on filling empty slots. Within a few clicks, a bulk SMS message can be sent to a group of clients on your waitlist, filtered by criteria such as current length of wait, availability and preferred clinician. All you have to do is sit back and wait for the slot to be taken!
REASON #8
In-Platform Practice Operations Manual
Well thought-out policies and procedures are essential for any health practice- but, they’re also time-consuming to create. When you start with Zanda, you’re choosing the only practice management system with an in-platform Practice Operations Manual, including more than 100 policy and procedure templates designed to save you time and money. You can edit, delete and archive the existing policies- or add your own.
When you start a free trial with Zanda, our Practice Operations Manual feature is available to you right away, at at no additional cost. With ClinicYou, there’s no in-platform Practice Operations Manual available. In fact, no other practice management system offers this feature.
No risk with our Money-Back Guarantee
Yes, you read that right! Simply start your account now, and if at any point over the next 12 months you decide Zanda isn’t right for you, just let us know. We’ll refund 100% of any subscription fees you’ve paid.
Still not sure whether to choose Zanda or ClinicYou?
Here’s a chart where you can make a fair assessment…
| Zanda vs. ClinicYou | Zanda | ClinicYou |
|---|---|---|
| Free trial | ||
| Price for 1 practitioner (per week) | £9.25 (£40/month) | |
| Price for 3 practitioners (per week) | £27.75 (£120/month) | |
| Price for 7 practitioners (per week) | £64.50 (£280/month) | |
| Price for 15 practitioners (per week) | £138.50 (£600/month) | |
| Price for 30 practitioners (per week) | £277 (£1,200/month) | |
| Calendar management | Able to apply custom availability for clients booking online. Choose from various availability patterns and use appointment flags to show the booking status. | Unable to apply availability patterns or apply appointment flags to show when appointments are confirmed or pending. Unable to sync with external calendars. |
| SMS & email reminders | Send up to 3 SMS and email reminders per appointment, with flexible sending times. Responses auto-update appointment statuses. | Yes, but responses do not auto-update the appointment statuses. |
| 2-Way SMS chat | ||
| Telehealth | Yes, but video consultations are charged at a flat rate of 5p/minute, which can quickly become costly. | |
| Online Forms | Fully integrated online forms. Choose from a library of specialised and customisable forms. Able to collect signatures and apply practice branding for added professionalism. All responses are automatically saved to the client file. | There is no mention of secure forms on ClinicYou’s website. |
| Client management system | Yes, but limited. Unable to record referrals or invoicing history. | |
| Treatment notes | Over 100 specialised, fully customisable templates, including image and body charting with annotation. Set up as many templates as you need for different types of requirements. | No treatment note templates available, and practitioners are unable to create their own. Only option is to add text notes to client files, or upload photos or documents. |
| Online bookings | A booking link can be added to a website or facebook. Online bookings automatically update your diary. Booking portal can be branded with a logo, header image, and brand colours. | Clients are unable to book appointments online. The online portal is not customisable with clinic branding. |
| Waitlist | ||
| Invoices & payments | Able to combine invoices for multiple individuals for business or insurance purposes, can generate aged receivable reports, set calendar alerts to flag clients with outstanding payments. Integrates with Xero and Stripe. | Yes, but very basic and restricted functionalities compared with Zanda. Unable to include insurance details, combine multiple invoices into a statement, or email outstanding invoices directly to clients. |
| Credit card processing | Payments can be required and processed at the time of booking online. | |
| Reports & analytics | Yes, but very limited compared with Zanda. | |
| Money-back guarantee | ||
| Data import service | Comprehensive data import service free of charge | No end user facility for data import |
| Practice Operations Manual | This industry-first feature provides a core set of policies and procedures that are ready to use and easily adapted to your practice. |
*This comparison article reflects information available as of April 2020.
*Pricing with current special offer available until the end of this month.
All prices are in GBP
You can see why Zanda is trusted by thousands of practitioners.
Try Zanda for Yourself!
Here’s what Zanda Clients are Saying…
“Quick and Easy! Makes payments and Medicare rebates so simple and fast you might rethink your need for an admin assistant. I did.”
Dr. Alanda Thompson,
Sunshine Psychology
“I love Zanda and use it everyday. It integrates well with my phone calender and has all the features I need to run my business. I have confidence my client files are safe and record keeping is easy.”
Louise Croker,
The Wilga Tree
“My clients love making appointments through our Client Portal… some wake up with pain in the middle of the night, and they grab their iPad or Tablet and book a time that suits them!”
Tony Logan-Stevens,
Remedial Massage Therapist,
Hands from Heaven
“Using Zanda has allowed me to decrease the time spent on writing client notes, creating practice reports as well as reducing the amount of paper I use in my business. I love how I can log in from my computer or tablet, allowing me to keep my documentation in my mobile business up to date.”
Leesa Musarra, Occupational Therapist
Therapy Solutions
“A lot better than other online diaries for health professionals. Easy assess ability with smart phone version is another added advantage for satellite offices.”
Roy Rathnam,
Inspire Physio Care
Happy customers are our lifeblood. We’d love you to join us.
Still need a hand deciding?
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You can contact us through email, online chat, or access our knowledge base.
Or check out more information here:
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