Beehind the Scenes with Shalav Mehta

The challenge: reducing the paperwork

Shalav’s practice depends on listening closely and supporting people through trauma, anxiety, depression, relationship distress, and serious mental illness. That kind of work relies on presence.

Before moving to Zanda, Shalav managed everything on paper. Printing session notes, hole-punching pages, labeling folders, and carrying physical files between workdays.

It was time-consuming and physically and mentally taxing.

“I couldn’t keep adding more filing cabinets to my collection.”

Shalav tried to keep up by completing notes in-session, but the backlog still had a way of creeping into evenings and weekends.

And it wasn’t just the notes. It was the manual process around the notes, the handling, filing, organizing, transporting, and keeping everything accessible in between sessions.

When admin starts feeling like a second job, something has to change.

---

Why Zanda

Shalav used older practice software in a previous organization, the kind that technically works, but feels stuck in another era.

“It did the job, but it was… clunky… like the 1990s.”

Zanda felt different and more aligned with how practices actually run. It also provided a single place for client records, notes, and workflows.

---

Secure, in-platform AI

Shalav quickly realized that his detailed note-taking style required a lot of typing.

“My wrists were hurting because I was typing so much.”

More typing means more screen time, less eye contact with clients, and more fatigue.

Shalav looked for AI-powered documentation tools, but the standalone options had drawbacks.

“They were separate… another platform to jump on, another thing to click on.”

BizzyAI was a game-changer.

“It was really handy, because it was all built in.”

---

How Shalav saves time with BizzyAI

Shalav’s sessions are built around connection, and BizzyAI: Scribe supports that by reducing the need to type throughout the conversation. Rather than splitting his attention between listening and documenting, he stays focused on the client and uses the final few minutes of the 60-minute session to review and refine the note.

Shalav also uses BizzyAI: Refine to complete documentation.

“I like that the Refine can summarize a note, and I can give it instructions.”

It’s a practical shift. Less time reworking notes and better continuity across sessions.

“We have the 5–10 minute window…to tidy up and make any modifications.”

That structure has changed the rhythm of his day. Notes are completed within the session hour around 95% of the time, reducing the spillover that once added about an extra hour of admin per day.

With documentation largely contained within clinical session time, admin no longer follows him home.

---

The bigger shift

Before moving away from paper, Shalav estimates the physical filing and handling alone could cost around an extra hour a day.

He describes the change simply: less paper, less hauling, less typing, and less screen time mean more presence.

And perhaps most importantly, a sense that the practice can grow without the admin growing alongside it.