Beehind the Scenes with Kathryn Theodosis

At a glance

Practitioner: Kathryn Theodosis, Chiropractor (Australia)
Years in practice: 10
Clinical focus: Nervous system–centered chiropractic care integrating physical and emotional health
Zanda features used: BizzyAI: Scribe, BizzyAI: Refine, clinical notes, custom templates
BizzyAI usage: 300+ sessions in just 3 months

“It’s being able to lean into the flow of practice, without the heaviness of admin.”

“I’m seeing around 15–20% more clients on an average day, and mentally and energetically, it doesn’t feel heavier. Another client no longer means another massive load of admin.”

Kathryn Theodosis has been a chiropractor for a decade, but her work doesn’t fit neatly into traditional expectations for chiropractic care.
Many of her clients come to her for nervous system support, where presence, trust, and safety are essential. Her sessions often involve long, meaningful conversations about stress, trauma, and emotional regulation alongside hands-on physical treatment.

That depth of care brings a familiar challenge.

“A big part of my work is being present with my clients… having to actively note down what they were discussing, while staying present with them, was quite challenging especially when they’re discussing pretty big things with you.”

For Kathryn, staying present is central to her practice.

The challenge: protecting presence as admin grows

As her practice matured, documentation became time-consuming, particularly during initial consults where conversations could run long and cover complex emotional and physical history.

The cognitive load added up.

“When you’ve been in practice for a while, it gets pretty taxing… the alternative is that your note-taking can start to slip. Which obviously isn’t good.”

Kathryn recognized the risk early. Without the right systems, admin either drains energy or compromises quality (or does both at once).

She needed support that worked with her clinical style to maintain her standard of care.

Exploring AI and what made the difference

Before using BizzyAI, Kathryn had already begun exploring AI-powered documentation. She spent several months using Heidi and quickly saw the potential of AI to support clinical work.

AI helped her stay present, improved the depth of her notes, and reduced the backlog at the end of the day.

But there was still friction.

Using a standalone AI tool alongside a separate practice management system meant switching platforms, copying and pasting notes, and holding multiple workflows in mind throughout the day.

When Zanda introduced BizzyAI, that friction disappeared.

“I heard about Heidi, and so I was using Heidi for probably a few months prior. But then, when I saw that Zanda was coming out with BizzyAI, I was very excited, because it meant that I wasn’t going to have to be working between two different platforms.”

The deciding factor was in-platform AI.

“It meant that it was all integrated, and that I didn’t have to… spend time copying and pasting, or transferring, or transcribing across.”

One login, one workflow, and one less thing to think about.

How BizzyAI fits into Kathryn’s day

BizzyAI blends into Kathryn’s sessions seamlessly

At the start of a consult, she opens the client record and clicks to begin recording.

“With a click of a button… it’s not another thing you have to do, because it saves you having to do so much.”

Reviewing notes between clients

Because sessions often run back-to-back, Kathryn typically reviews notes while the next client is settling in. The edits are minimal.

“Generally, it’s not a lot… BizzyAI tech does a really good job of transcribing those client interactions.”

Most edits involve adding chiropractic contacts, the specific points where a chiropractor applies pressure or force, something she prefers to enter manually to maintain quiet presence during appointments.

AI that adapts to the clinician

Kathryn’s approach sits within a niche area of chiropractic care. Generic clinical language wouldn’t reflect how she works, or her clients’ experiences.

This is where BizzyAI stood out. Rather than forcing her to adapt, BizzyAI works from her templates.

“The more that you refine the template that you’re working with, the more that then BizzyAI will integrate its notes to reflect that.”

Even within a specialized niche, the experience felt seamless.

“It was surprisingly easy and surprisingly quite seamless… especially because the way that I do work is probably more of a niche within the chiropractic field.”

The result is documentation that sounds like Kathryn.

Impact: What changed in practice

Deeper connection with clients

Without the mental background noise of manual note-taking, Kathryn can fully engage.

“I’m not having to have that chatter in the back of my mind of ‘I need to note that down’.”

That presence carries into follow-up visits, where clients hear their own words reflected back to them.

“They’re not only going to feel heard, but know that they’ve been heard, because it’s their words, it’s their language that’s being reflected back to them.”

Improved retention

Detailed histories make second visits more personalized and impactful.

“Retention has definitely improved… they can see that I’ve listened.”

Clients arrive feeling understood, without the need to retell their story.

Sustainable growth without burnout

By reducing the admin work attached to each consult, Kathryn has been able to grow her caseload without extending hours or sacrificing energy.

“Because of BizzyAI, I genuinely have noticed an improvement in the number of clients that I’m seeing week to week.”

She estimates seeing 15- 20% more clients on an average working day.

“Mentally and energetically, I’m not having the load of ‘another client means another massive lot of admin’.”

Rather than simply helping her keep up, BizzyAI has given Kathryn the confidence to grow knowing the systems around her practice can support it.

The end-of-day difference

One of the most meaningful changes happens after the last client leaves.

“When you get to the end of your day… your notes are basically done.”

No backlog and no late nights. Just more time for clients and for life outside the clinic.

The bigger shift

For Kathryn, BizzyAI hasn’t changed how she practices, it’s protected why she practices.

“I don’t think there’s a health provider out there that went into practice because they wanted to write notes.”

Documentation and oversight matter, but they’re not the reason clinicians choose this work.

BizzyAI supports documentation without removing professional responsibility. Notes are reviewed, accountability stays with the practitioner, and client records remain securely stored in Zanda.

For Kathryn, Zanda creates ease across her entire day.

It has everything she needs in one place: Notes, BizzyAI, appointments, and records, without clutter or friction.

In a practice built around nervous system regulation, presence, and calm, it’s a game-changer.

Zanda simply supports the way she already works and gives her the space to do it well.