Zanda Health

Front Desk vs. Zanda

Looking for a Front Desk alternative?

Why practices look for a Front Desk alternative

Front Desk vs Zanda: Top highlights

1

Free data import, no fees

Free data import, no fees
2

No setup fees and lower ongoing costs

No setup fees and lower ongoing costs
3

Cloud-based, access from anywhere

Cloud-based, access from anywhere
4

Medicare integration included

Medicare integration included
5

Online bookings and payments included

Online bookings and payments included

See why health practices love Zanda

44k+

Users

1.5M+

Invoices per month

1M+

Client notes a month

Front Desk vs Zanda: Side-by-side comparison*

Here's how Zanda and Front Desk compare across the features that matter most.

Features
Zanda
Front Desk
Free trial
14-day free trial with full access to all features including SMS messaging.
No free trial. Book a demo only.
Data import service
Free. Includes client details, appointments, notes, services, products, referrers/referrals, contacts, third parties, and in some circumstances financial information. Typically 24 hours.
Available but at additional cost.
Calendar management
Multiple appointment types with color coding. Appointment flags for booking status. Supports multiple locations and flexible recurring availability.
Yes, but limited functionality compared with Zanda.
SMS & email reminders
Send up to 3 SMS and email reminders per appointment with flexible timing. Responses auto-update appointment status in the calendar.
SMS and email reminders available. Responses auto-update appointment status.
2-Way SMS chat
Yes
Yes
Telehealth
Secure and compliant with all health standards.
Front Desk provides an interface but does not supply telehealth software. Requires a third-party provider.
Online forms
Library of customizable, specialty-specific forms. Responses upload automatically to the client file. Supports digital signatures and clinic branding.
No mention of online forms on the Front Desk website.
Client management system
Yes
Yes
Treatment notes
Over 100 specialized, fully customizable templates. Supports multiple choice, tick boxes, image and body charting with annotation. Unlimited template creation and storage. Duplicate previous notes and view full edit history.
Yes, but fewer customization options. Supports image and body charting. Pre-prepared templates available. Can duplicate previous notes.
Online bookings
Included with every account. Apply branding, colors, logo, and header image. Add a booking link to your website or Facebook.
Yes, but requires the Patient Booking Gateway add-on at an additional monthly fee. Limited functionality compared with Zanda.
Waitlist
Yes
Yes
Medicare claiming
Completely free. Native integration, no third-party processing.
Front Desk cannot process Medicare claims effective March 2022.
Invoices & payments
Fully integrated invoicing. Calendar alerts for outstanding payments. Block clients from booking with outstanding balances. Integrates with Xero, Stripe, and Tyro.
Yes, but limited invoicing options. Integrates with Xero and Tyro. No Stripe integration for online payments.
Credit card processing
Accept payments at time of online booking, during home visits, or via telehealth. Clients can also pay through the client portal.
Cannot accept payments at time of booking or during in-person/home visit appointments.
Reports & analytics
Yes
Yes, but restricted compared with Zanda.
Money-back guarantee
Yes
No
Practice Operations Manual
An in-platform library of 100+ policies and procedures, ready to use and easily adapted to your practice.
No

*This comparison article reflects information available as of April 2020.

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What Practitioners Are Saying

Being able to have all of that in one place just eliminated a lot of work for me.
Cassandra Gavel, Practice Owner / Clinician
GBY Therapy (Guided By You Therapy)
I love most everything about Zanda. Super easy to use and has made our client management more efficient.
Demetrius Gabriel
I'm finding that automations are a real game changer for running a practice.
Jenni Salisbury, Owner
Practice Management Administration & Support Service
My retention has improved because clients feel heard and they know they've been heard, because it's their own words being reflected back to them in their second visit.
Kathryn Theodosis, Owner
The Energy Chiro
It's working so well, we're expanding to two more locations across the university.
Edyta Kubieniec, Project / Implementation Lead (oversees clinic software across allied health disciplines)
James Cook University (JCU) — student-led clinics
I am so glad that I switched from a previous, less effective software to Zanda. Despite not being a software guru, I could get used to many helpful features on Zanda to reduce the administrative work to a minimum. The Online Booking and Forms features are so practical that give clients the freedom to book and submit information themselves. No more time-consuming back-and-forth emails.
Selma Yanik

Professions we serve

Ready to Switch from Front Desk?

Switching from Front Desk is straightforward. Zanda offers certified ISO compliance, lower costs, full migration support, and functionality that works the way you do. Try it free and experience the best alternative to Front Desk for allied health professionals who want more control and less admin in their day.