LOOKING FOR A CLINIC-ASSIST ALTERNATIVE?
Clinic-Assist vs. Zanda
A practice management system can change the way you operate your clinic, so choosing the best one for your business is an important decision. Although Clinic-Assist and Zanda are both great options, we’ve highlighted some key differences which you should be aware of.
What’s the difference between
Clinic-Assist and Zanda?
In a nutshell, if two-way communication and robust integrations are important in your practice, as well as a waitlist function to fill cancellations, then Zanda will be the best option for you. Particularly if your clients are mostly based outside of the UK – see below to find out why.
See Why Health Practices Love Zanda
1,000+ Reviews
Zanda is great for managing group sessions and the only software I found that allows this function. Excellent customer service also!
Therese Ryan,
Top Talking Speech Pathology
It’s been the best program to use. It makes life a whole lot easier. Especially when it comes to the messaging service.
Raymond Inkpen,
Principal Clinical Psychologist
Psi Balance Psychology
Best value for money and very convenient! We’ve used Zanda since 2015. It’s a lot better than other providers.
Prakash Rathnam,
Inspire Physio Care
Best decision! It’s been a godsend using such a fabulous electronic diary and management software. It’s so easy to use.
Judy Burzacott,
Remedial Massage Therapist
Connective Energetics
I’ve used a number of different practice management systems and there’s no doubt that Zanda is best in class.
Dr. Ryan Kaplan, Clinical Psychologist
Be Psychology and Mental Health
Excellent! Easy to use and train staff in its use. Far easier and nicer to use than software we’ve previously used.
David Walker,
David Walker Podiatry
Your service as always is amazing. Zanda is a pretty fantastic system – especially with the integration to Xero!
Carla Rogers,
Here and Now Health
Absolutely love Zanda! It’s simple to use and makes my life easy. Cannot recommend this enough to allied health professionals.
Alison Wheatley,
Byford Physiotherapy
It saves us lots of time in generating reminders and invoices for clients. It’s great for our business and reasonable in price.
Amy Clift,
Play on Words Speech Pathology
Zanda solves a lot of problems – we’re very happy. Very customisable. Great customer support from the onset.
Andy MacKellar,
Ships Physio
It saves us lots of time in generating reminders and invoices for clients. It’s great for our business and reasonable in price.
Amy Clift,
Play on Words Speech Pathology
Best decision! It’s been a godsend using such a fabulous electronic diary and management software. It’s so easy to use.
Judy Burzacott,
Remedial Massage Therapist
Connective Energetics
Why should you choose Zanda?
REASON #1
Waitlist to Effortlessly Fill Cancellations
Cancellations are inevitable for health practices, but they shouldn’t cause extra work or allow time to be wasted. They can occur for many reasons; maybe your client’s availability has changed, or they simply no longer require their appointment. To ensure there is no financial loss, cancellations would usually be followed up with manual outreach, by either yourself or your team, which is extremely time-consuming.
Zanda eliminates any stress, and saves you time, with the Waitlist feature. In just a few clicks, you can send a bulk SMS message to a select group of clients based on criteria such as length of wait, availability and preferred practitioner. All you have to do is watch as your empty slots fill up!
REASON #2
Clinic-Assist Requires a UK Billing Address
Both Clinic-Assist and Zanda are web-based practice management software, meaning they can be easily accessed and used from anywhere in the world from a computer, tablet or smartphone.
Clinic-Assist is a UK based company, but whilst their software can be used by practices based outside of the UK, they require all clients to have a UK billing address, which could prove to be extremely problematic for the majority of practices operating outside of the UK.
Zanda is the practice management software used and loved by thousands of healthcare professionals across 23 countries. Although our origins are in Australia, our team is spread around the world to provide support across time zones, and our clients, and their clients, can be based anywhere.
REASON #3
Streamline with Robust Integrations
Zanda offers various integrations to streamline your business, and we are always looking for new additions to improve your experience even further.
Our most popular integrations are Xero to provide simple and professional invoicing; Stripe for seamless payment processing, allowing you to request prepayment, as well as enabling your clients to pay online through the client portal; and Mailchimp to increase your marketing efforts and improve your client relationships.
Whilst Clinic-Assist also integrates with Xero, the main integration they provide is with Vitalograph, and although this will be useful for some health professions, the vast majority would not benefit.
REASON #4
Accept Online Bookings with the Client Portal
Both Clinic-Assist and Zanda have a client portal, but with very different functionalities; the most notable difference being the online booking capabilities. Unlike Zanda, Clinic-Assist does not allow clients to book their own appointments online. Allowing clients to do this not only saves you time on administration, but also enables clients to book at their convenience, which allows for round-the-clock appointments (and payments)!
With Zanda you can add a ‘book now’ link to your website or facebook page, with clients then able to view their preferred clinician’s availability, as well as book, reschedule or cancel their own appointments, and even pay for them at the time of booking.
REASON #5
Advanced Appointment Reminders
With no-shows being a common problem for health practices, it is not unusual for practice management systems to offer automated appointment reminders. Although this is offered by Clinic-Assist, users are restricted to only one email and/or SMS reminder per appointment, sending 48 hours prior to the booking.
Zanda, on the other hand, offers up to 3 SMS and email reminders per appointment, with fully adjustable timings for each to be sent, not to mention the ability to process client responses and update the appointment status accordingly, drastically reducing the time spent on administration.
REASON #6
Advanced Communication Functionalities
Communication is key to the smooth running of a health practice. That’s why at Zanda we offer two-way email and SMS messaging to communicate with your clients, colleagues and other healthcare providers, with conversations being conveniently grouped together.
As well as 1-on-1 communication, you are also able to send bulk SMS messages and email, all from within the app; ideal for sharing promotional offers, newsletters, updates to your practice such as holiday hours, and much more.
Clinic-Assist does not offer two-way or bulk SMS messaging or emails.
REASON #7
Zanda Caters to Practices of All Sizes
Zanda’s software is suitable for solo practitioners, as well as multi-location clinics. Clinic-Assist, on the other hand, state that they are ideally suited to a 3+ practitioner/clinician or an expanding clinic, and if you do not fall into this bracket then it is unlikely that Clinic-Assist will be suitable.
If we compare the pricing for 3+ practitioners for both systems, you will see that for 3 practitioners you will pay the exact same price, but the more practitioners you have, the more substantial the saving would be with Zanda. Clinic-Assist operate on a monthly flat-rate of £20 per user, whereas we aim to support your growth by reducing the cost of each individual practitioner as your requirement increases.
REASON #8
In-Platform Practice Operations Manual
Practice policies and procedures are essential, but they’re also time-consuming to create and may be overlooked. When you start with Zanda, you’re choosing the only practice management system with an in-platform Practice Operations Manual, including more than 100 policies and procedures already developed for you. You can edit, delete and archive the existing policies and add your own.
If it sounds too good to be true, it’s not! And it’s all available to you at no additional cost. Clinic-Assist doesn’t offer this feature, you’ll only find this at Zanda. We’re constantly thinking about how to make practice management easier and more streamlined, and we’re proud to bring this to you.
No risk with our Money-Back Guarantee
Yes, you read that right! Simply start your account now, and if at any point over the next 12 months you decide Zanda isn’t right for you, just let us know. We’ll refund 100% of any subscription fees you’ve paid.
Still not sure whether to choose
Zanda or Clinic-Assist?
Here’s a chart where you can make a fair assessment…
| Zanda vs. Clinic-Assist | Zanda | Clinic-Assist |
|---|---|---|
| Free trial | ||
| Price for 1 practitioner (per week) | £4.50 (£20 / month) Note: Clinic-Assist is not suitable for clinics with less than 3 clinicians. | |
| Price for 3 practitioners (per week) | £14 (£60 / month) | |
| Price for 7 practitioners (per week) | £32 (£140 / month) | |
| Price for 15 practitioners (per week) | £62 (£300 / month) | |
| Price for 30 practitioners (per week) | £138.50 (£600 / month) | |
| Calendar management | Limited recurring availability options. | |
| 2-Way SMS chat | ||
| Telehealth | There is no mention of Telehealth on Clinic-Assist’s website. | |
| Online Forms | Customisable online forms. Request information, including signatures, prior to bookings to maximise use of appointment time. Send via email or SMS with responses auto-saving to the client file. | Yes, able to create custom online forms for screenings with their form builder. |
| Client management system | ||
| Treatment notes | Over 100 specialised, fully customisable templates, including image and body charting with annotation. Set up as many templates as you need for different types of requirements. | Yes, but only 2 pre-prepared templates provided. Can create new templates but with limited customisations compared with Zanda. No images for annotation. Clinicians are unable to view the entire note edit history. |
| Online bookings | A booking link can be added to a website or facebook. Online bookings automatically update your diary. Booking portal can be branded with a logo, header image, and brand colours. | Clients are unable to book appointments online. The online portal is not customisable with clinic branding. |
| Waitlist | ||
| Invoices & payments | Able to combine invoices for multiple individuals for business or insurance purposes, can generate aged receivable reports, set calendar alerts to flag clients with outstanding payments. Integrates with Xero and Stripe. | Yes, but very restricted functionalities compared with Zanda. Able to integrate with Xero. |
| Credit card processing | Payments can be required and processed at the time of booking online | Credit card payments cannot be accepted online. |
| Reports & analytics | ||
| Money-back guarantee | ||
| Data import service | Comprehensive data import service | |
| Practice Operations Manual | This industry-first feature provides a core set of policies and procedures that are ready to use and easily adapted to your practice. |
*This comparison article reflects information available as of April 2020.
*Pricing with current special offer available until the end of this month. All prices are in GBP
You can see why Zanda is trusted by thousands of practitioners.
Try Zanda for Yourself!
Here’s what Zanda Clients are Saying…
“I’ve used a number of different practice management systems and there’s no doubt that Zanda is best in class.”
Dr. Ryan Kaplan Clinical Psychologist
Be Psychology and Mental Health
“Helps me get organised and make my appointments for the week. I can easily visually see who is still owing payments and also it creates space for me to add extra things. Your help desk is amazing. Thank you!”
Sophie Egan,
Sophie EGAN Speech Pathology Clinic
“Great easy booking system – love that I can do reports, store patient notes, send emails, invoices and write letters. Has made my business seamless!”
Sarah Sealey,
Physiotherapist,
Amity Physio Pilates
“Really efficient planning and invoicing. The reminder emails and text messages have been reliable. I have been thoroughly impressed with Zanda!”
Lauren Darsie,
Physiotherapist,
Childspace Paediatric Physiotherapy
“My business could not function without Zanda. It enables our staff to work from anywhere. Love that we can customise the program to suit our business.”
Margaret Asimus,
Skin and Wound Care Consultancy
“My clients love making appointments through our Client Portal… some wake up with pain in the middle of the night, and they grab their iPad or Tablet and book a time that suits them!”
Tony Logan-Stevens,
Remedial Massage Therapist,
Hands from Heaven
Happy customers are our lifeblood. We’d love you to join us.
Still need a hand deciding?
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You can contact us through email, online chat, or access our knowledge base.
Or check out more information here:
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