A podcast by Zanda
Welcome to The Health Practice Buzz. I'm your host, Damien Adler: I ran a private practice, wrote the book on running one, and co-founded Zanda. Every episode digs into the real challenges of running a practice, the people solving them, and what's new at Zanda.
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Damien shares, from his experience from owning a private practice, how to identify repeatable tasks and turn them into templates, automations, or delegated workflows. The conversation also addresses why systems can make care feel more personal by creating more time and attention for people.
Your host
Co-Founder & Head of Customer Success, Zanda
Damien Adler is a registered psychologist, best-selling author, entrepreneur, and Co-Founder of Zanda. He has a background in health administration, having held senior positions in the public health sector. He later founded a successful group private practice, and it was there that Damien discovered his passion for using technology to make life easier for health practitioners. These days, Damien dedicates his time to improving healthcare practices through technology. His unique insights stem from working closely with thousands of practitioners worldwide, from hospital settings to private practices, allowing him to identify universal challenges and opportunities within allied health. Damien's unique blend of practical experience and technological insight makes him respected in advancing healthcare practice efficiency and effectiveness.
He wrote the book, too
The 9 Secrets of Successful Health Practices, an Amazon best seller for allied health professionals in private practice.
50 episodes going back to 2022, on the practical side of running a practice. Browse by year and play any of them right here.
Damien shares, from his experience from owning a private practice, how to identify repeatable tasks and turn them into templates, automations, or delegated workflows. The conversation also addresses why systems can make care feel more personal by creating more time and attention for people.
Damien explores why a successful looking practice may still fail to support the owner’s life. The conversation covers the rocking-chair test, defining success personally, avoiding owner dependence and knowing when outside advice is needed.
A conversation on growing a private practice from solo work into groups, supervision, on-demand programs and training. Damien Adler speaks with Cassandra Gavel about expanding beyond 1:1 therapy. Cassandra shares how networking, referrals, and experimentation helped shape her niche and grow the practice. They cover launching groups, creating flexible programs, using feedback, and hiring clinicians who align with the practice’s values. Sustainable growth starts with knowing your strengths, staying grounded in your values and making progress without waiting for perfect.
Co founders Damien and Paul Adler break down the everyday security risks facing health practices, including phishing, social engineering, weak passwords, and inconsistent team habits. They share practical steps for protecting sensitive information and building a stronger culture of security.
This episode covers a webinar with Jessica and Damien, who share practical ways to use AI for content, client communication, and administrative workflows while keeping the practice’s real voice intact. They also cover prompting, repurposing ideas, privacy, and how to avoid generic AI-generated content.
In this Webinar recap, Damien and Fiona challenge common beliefs about referrals, social media, selling, and marketing budgets. Listeners will hear practical ways to differentiate a practice, strengthen referral relationships, and improve the digital client journey without becoming overly promotional.
This episode covers a webinar on how practitioners can turn their expertise into a healthcare course, validate demand, structure the offer, and market it responsibly. It also explores how a course can create value without distracting from core clinical work.
Join Damien Adler, Power Diary Co-Founder and head of Customer Success, for a discussion of 21 proven tips for growing your practice - no marketing degree required! In this episiode, you’ll: 💡 Discover practical methods for attracting new clients and filling your schedule 💡 Gain actionable insights you can implement right away to boost your practice 💡 Uncover tips and strategies that align with your goals and target audience
Join Damien Adler (Power Diary Co-Founder & Head of Customer Success) and Megan Walker (Director of MeganWalker.com) as they discuss how to gain actionable insights and diversify your revenue. In this episode, we cover: 💡 Benefits of diversifying your product offerings and income streams 💡 How to choose a profitable topic and create courses that sell 💡 Common barriers to success and how to overcome them
In this month's episode of the Practice Power Up, Damien and Danielle discuss the latest and greatest at Power Diary, including: • Assigned Practitioners to Clients https://support.powerdiary.com/assigning-multiple-practitioners-to-clients • New User Permission: View All Notes Control • Feature Enhancement: Override User Access to Notes • Practice Dashboard https://support.powerdiary.com/utilising-your-practice-dashboard • Springboard & Breadcrumbs Updates https://support.powerdiary.com/settings-springboard
In this month's episode of the Practice Power Up, Damien and Danielle discuss the latest and greatest at Power Diary, including: • Calendar Enhancements • User Settings • Automatic Statement Generation and Sending • Additional User Settings • US Clearinghouse Integration • G2 Summer 2024 Awards
In this month's episode of the Practice Power Up, Damien and Danielle discuss the latest and greatest at Power Diary, including: • UI Improvements • Updated client's mega menu styling • SMS Subscription Management • Appointment and Location Management Enhancements • Monthly Calendar View • Automations Out of Beta • US Insurance • Achievements: - https://www.g2.com/products/power-diary/reviews and https://www.softwareadvice.com/resources/top-affordable-medical-practice-management-software/ • Webinars - https://www.powerdiary.com/webinars/
In this episode, Danielle Hopkinson, Head of Brand & Communications at Power Diary, interviews Natalie Englander, a Cognitive Behavioural Therapist and Coach. Natalie also provides business coaching for therapists to help them grow their private practices using social media marketing and website strategy. She shares how she got into healthcare, her transition from the NHS to private practice, and her journey to becoming a Cognitive Behavioural Coach working with clients in the US. Additionally, she discusses how she reached 24k followers on Instagram and offers some of her biggest lessons and tips to fellow practitioners. You can find Natalie on: Instagram: @the.perfectionism.therapist and @the.therapist.biz.coach Website: https://natalieenglander.com/
Join hosts Damien Adler, Power Diary Co-Founder and Head of Customer Success, and Fiona Harrington, Head of Strategy, Marketing & Growth in the new podcast episode, "Slash Admin Time and Increase Productivity," where they reveal top productivity strategies used by MBAs around the world. Discover the surprisingly simple tools that the most profitable clinics use daily, and get a look at how our new Automations Feature is revolutionizing customer productivity. Tune in to unlock the secrets to working smarter and achieving more!
Join Damien Adler, Power Diary Co-Founder and Head of Customer Success, with Claire, Product Owner, and catch up on recent feature developments! In this video episode, you Learn about new features designed to improve your experience with Power Diary.
In this month's episode of the Practice Power Up, Damien and Danielle discuss the latest and greatest at Power Diary, including: • Outlook sync • Merge field for sending a link to invoices • New Feature: Power Diary Automations • AU only: NDIS Bulk Upload Reports • New Status Page • Power Diary User Interface Refresh • G2 Awards • Upcoming Webinar & other events • We're expanding our team in AU, US and UK
Damien Adler, Power Diary Co-Founder & Head of Customer Success, and Mike Blackwell, Physitrack Account Executive and Head Physio at Fix Physio, discuss how to achieve your goals and balance your energy. Contacts: Physitrack Email [email protected] Power Diary: www.powerdiary.com
Welcome to The Practice Power Up podcast's Monthly Review series! In this episode, your hosts, Danielle and Damien, take you on a comprehensive journey through the highlights of the Power Diary updates throughout 2023. Get ready to dive into the latest features, improvements, and innovations that have been enhancing your practice management experience. Stay informed, stay empowered, and power up your practice with this insightful monthly review. Tune in now and stay ahead in the world of allied health practice management!
In this month's episode of the Practice Power Up, Damien and Danielle discuss the latest and greatest at Power Diary. Releases and Highlights covered include: - Telehealth Services - Data Export Page - Communication Merge Fields - Note & Form Template Management - People Menu Enhancements - Refined Integration Settings - Email Server Options - Practice Billing Provider Information - Subscription & Add-Ons Page Launch - Payment & Notification Enhancements - Appointment Auto-Notifications for Practitioners - Default Email Templates for Receipts - Default Templates for Notes & Forms
Damien Adler, Power Diary Co-Founder & Head of Customer Success, and Fiona Harrington, Head of Strategy, Marketing & Growth, explore the possibilities of practice automation. In this episode, they cover: • Time saving-strategies that pave the way for increased efficiency and profitability • How to get the most out of Power Diary • How to make automation work for you + examples This podcast episode is designed for established health practitioners looking to streamline their private practice operations and those in new practices aiming to start on the right foot.
Join Damien Adler, Power Diary Co-Founder, and Diana Golden, Customer Success Team Manager, to learn how customer service can set your health practice apart from the competition. In this episode, we cover: • The top 5 customer service mistakes • Best practices for customer service in allied health • How to train your customers
In this month's episode of the Practice Power Up, Damien and Danielle discuss the latest and greatest at Power Diary. Releases covered in this episode: - Resource Management & Booking - Availability Finder Updates - Print and Export Client's Appointment List - Filter Lists by Referrer Type - Two-Factor Authentication (2FA) for Xero Export - Clone Communication Templates - Inquiry Form on Data Import Page - Payment Receipts Update - UI Styling Updates - Power Diary's GDPR Compliance Highlights - Awards & Achievements Start your Power Diary free trial now!
Are you overwhelmed with admin work in your health practice? Join your host Damien Adler, Power Diary Co-Founder, and a special guest Kimberley Simmons, Founder of Virtually Irreplaceable, for expert insights on the transformative power of Virtual Assistants in allied health. In this episode, they discuss how a VA can help you save time, money and headaches. Links mentioned in the episode: • Kimberley Simmons's website and YouTube channel. • Book a demo with Power Diary
Claire, Power Diary Product Owner, joins Power Diary's Co-Founder, Damien Adler, to catch up on some of the key feature developments from this year, including: • Client Diagnosis Codes • Communications Updates • 48-Hour Restore for Deleted Clients • Telehealth + • Default Service for Group Appointments • Waitlist Updates • Linked Fields for Forms • Notes • Medicare AU & DVA • Pronouns Update Ready to streamline your practice? Start your free trial with Power Diary today – no credit card needed!
Find out what are the newest updates in your favorite practice management software - Power Diary! Damien and Danielle discuss the new Telehealth Plus feature, New Gender Identity, Sex and Pronouns for clients, and more.
Join Danielle and Damien in the latest episode of the Damien & Danielle Download! The duo discusses the latest and greatest since our last check-in.
We’re excited to have recently achieved ISO 27001 certification, the internationally recognised standard for data security! Power Diary’s Co-Founders, Paul Adler (CTO) and Damien Adler (Head of Customer Success) share why this is vital in the current cyber environment. Prepare to dive into the ISO 27001 security standards and discover how Power Diary’s security and privacy measures can help you meet your professional obligations, comply with regulations and give you peace of mind.
In the 12th episode of the D&D Download, the duo discusses the latest and greatest since our last check-in, including: - Product updates - BETA Release of Telehealth Plus+ - New features for Waitlist management - Time Zone enhancements - Restoring deleted invoices - ISO 27001 certification - Power Talks Webinar preview: Security & Privacy | News and Updates for 2023
In the 11th episode of the D&D Download, the duo discusses the latest and greatest since our last check-in, including: - Optional client authentication when accessing an online form - Close and expand notes and forms - Client name search added to the Waitlist - Appointment reminders sent in clients' time zone - Location added to Sales - Invoices report & Location added to Sales - Payments Report - G2 Awards, Spring 2023 - March Power Talks Webinar recap: Building & Nurturing Referral Relationships (Previous episode on the podcast) - April Power Talks Webinar preview: Staying Coordinated with Rosters. Register from here: https://www.powerdiary.com/webinars/
Damien, Power Diary Co-Founder & Psychologist, and Marketing Manager Danielle Hopkinson discuss how to develop referral relationships that will help your health practice thrive! Some of the topics they cover include: • Why are referral relationships important? • How to identify potential referrers? • What do referrers actually care about? • Referrers' Does and Don'ts!
In this episode of D&D Download, Damien and Danielle will discuss the releases and highlights including: - File Attachments on Client Forms - Addition of NotoSans Font - G2 Best Software Awards - We are Growing!
In this episode, Damien and special guest Fiona Adler cover how to set and stick to professional and personal goals, common pitfalls in goal setting and how to avoid them, plus research-based strategies to help you follow through and have the best year yet – for you and your practice! About Fiona Adler Fiona Adler is the Marketing Director at Power Diary and is always up for a challenge. One of her biggest ones was climbing Mt Everest. Professionally, Fiona is passionate about giving businesses the tools and know-how to grow and streamline their operations. She has worked with SMB's for almost all of my career - creating and building online solutions that help them operate in the best ways possible.
In the 9th episode of the D&D Download, the duo discuss the latest and greatest since our last check-in. Releases and Highlights covered include: - Client Number Column Added to New Clients Report - Security Update - Practice and Provider Type Fields - Diagnosis Codes - Watch a demo here: https://www.youtube.com/watch?v=n_Uux... - Feature Roadmap - G2 Winter Awards - December Webinar Recap: Our Favourite Power Diary Tips & Tricks *Replay here: https://www.youtube.com/watch?v=_z4Gg... - January Webinar Preview: Goal Setting (and Achieving!) for Health Practitioners *Register here: www.powerdiary.com/webinars
Join Damien Adler, Power Diary Co-Founder and Gerda Muller, Founder of Private Practice Success and Author of The 7 Figure Practice, for expert insights on setting rates for your services. They will discuss: ✅ Knowing your worth ✅ Breaking through psychological barriers associated with charging more ✅ Tips on how to set rates, and communicate changes effectively! Get in touch with Gerda: email: [email protected] website: www.gerdamuller.com.au FB: https://www.facebook.com/PrivatePracticeSuccess Instagram: @gerda_muller
In this episode of the D&D episode, Damien and Danielle discuss: • Medicare (AU) Integration • Performance Enhancements & User Interface Changes • Partnership News • How (And Why) To Use the Client Portal podcast episode • November Webinar Preview: Is it Time to Raise Your Rates? *Register here: https://power-diary.webinargeek.com/p...
In this episode, Damien shares his thoughts on why every health practice should use the client portal, how it saves you time and money, where to place your online bookings link and what functionalities the Power Diary Client Portal offers. Learn more about the Power Diary Client Portal here: https://www.powerdiary.com/features/online-booking/ Watch a demonstration video of the Client Portal from a client's perspective here: https://www.youtube.com/watch?v=s2XtI099ooI
In the 7th episode of the D&D Download, the duo discuss the latest and greatest updates since last month's check-in. Releases and Highlights covered include: • Option for Master Users to Remove Received SMS Content • Calendar Setting Changes 12/24 Hour Clock • Medicare (AU) Integration Updates • G2 Fall Awards Links: • Calendar Settings Demo Video: https://www.youtube.com/watch?v=V8jN7wkWWOQ Contact Power Diary support at [email protected]
Join Damien Adler, Power Diary Co-Founder & Psychologist and special guest Naomi Crosbie-Iwasaki, Power Diary People and Culture Manager, for expert strategies for recruiting the right people to join your practice. In this episode, you’ll learn: ✅ The driving forces behind a successful recruitment strategy;); ✅ The driving forces behind a successful recruitment strategy ✅ About the real competition…and it’s not what you think.
In the 6th episode of the Damien & Danielle Download, the duo discusses the August updates in Power Diary. Releases and Highlights covered include: • Dedicated SMS Number for US/Canada customers • Online Forms expiration date • Medicare AU Update • Power Diary's Refer-a-Friend Program. Sign up here: https://www.powerdiary.com/refer-a-friend/ • Preview of Power Talks Webinar: Rethinking Recruiting for Practitioners. Register here: https://power-diary.webinargeek.com/power-talks-rethinking-recruiting-for-practitioners?cst=website • Damien's Thought of the Month
Join Damien Adler, Power Diary Co-Founder & Head of Customer Success, and Danielle Hopkinson, Power Diary’s Marketing Manager, to learn how Power Diary can help you streamline your practice, PLUS business tips to keep you moving forward. In this webinar you’ll learn: ✅ Key processes within Power Diary to maximise your profits ✅ Best practices for handling payments ✅ Tips for saving on business expenses
In the 5th episode of the Damien & Danielle Download, the duo discusses the latest and greatest updates since last month's check-in. Releases and Highlights covered include: • Improved Import Process for Data • View the Status of Two-Factor Authentication Setting for Users on Your Power Diary Account • Changes to Group Appointments • New Prompt About Removing Service for Cancelled Appointments • Added Prompts To Save Changes when Navigating Away from Pages • Changes to SMS for US/CA • Refer-A-Friend Program - https://www.powerdiary.com/refer-a-friend/ • July Webinar Recap • Practice What You Preach (Previous Podcast Episode) • Preview of our August Webinar, Surviving & Thriving in Difficult Times. Register at https://power-diary.webinargeek.com/p... • Team Updates • Damien's Thought of the Month!
Does it feel like there’s never enough time in the week? Like you don’t have time for your family or personal responsibilities, let alone leisure time? There’s a better way. In this episode, Damien Adler and special guest Natasha Ace talk about what it takes to create a work-life balance, or a life-work integration, that enables your practice to thrive, without burning you out. Links: Reach out to Natasha Ace: Website:https://www.privatepracticealliance.com Email:[email protected] Instagram:@private_practice_alliance Facebook:https://www.facebook.com/groups/privatepracticealliance and contact Power Diary support team at [email protected].
In the 4th Episode of the Damien & Danielle Download, the duo will review the latest and greatest updates since they last checked in. The Releases and Highlights covered include: • Telehealth Session Start Time Added to the Log File • Confirmation Pop-Up When Deactivating an Appointment Flag • Client Number in Client Search Results • Updated Expiry Text on Custom Forms • Update to Session Packs • Update to the Form Designer • Medicare (AU) Integration Update • Recent Recognition from G2.com • Power Talks Webinars June Webinar Recap - Session Packs Demystified: Tracking Money, Sessions and Time. Watch a replay here: https://youtu.be/ijrolxxA3-A • Preview of our July Webinar, Practice What You Preach. Register, Visit on: https://us02web.zoom.us/webinar/register/6916353672105/WN_2n5ituvlQemCuiP26tsDyQ • And Damien's Thought of the Month!
The Power Diary Co-Founder Damien Adler and co-host Irina Shvetsova for a deep dive into our Session Packs Feature to tell you all what are Session Packs, why they matter and how to set up and use Session Packs to track money, sessions, time, stay compliant and more!
In the 3rd Episode of the Damien & Danielle Download, the duo will review the latest and greatest updates since they last checked in. The Releases and Highlights covered include: • Updated Advanced Search Filter Name from Organisation Name to Business Name • Added Telehealth link to the Appointment Panel header • Improved handling of conflicting replies to Automatic Reminder messages • Added menu for Contacts under "People" in the main menu • Practice Operations Manual • Preview of the upcoming Session Packs Webinar • Team Updates • And Damien's Thought of the Month!
In this episode, Damien Adler and co-hosts Danielle Hopkinson and Fiona Harrington talk all about marketing your health practice! You’ll learn the ins and outs of our top 3 marketing tips (with step-by-step instructions!), and leave with the tools to start growing your practice right away, including: • Using data you already have; • Connecting with your clients; • Growing your referral network. Additionally, find this Marketing To-Do's CHECKLIST to help you get started! We mention some specific ways you can use Power Diary to market your practice including Recording Client Sources, Using the Form Designer, Using MailChimp and Adding the Client Portal to Your Website.
In the 2nd Episode of the Damien & Danielle Download, the duo will review the latest and greatest updates since having gotten together in their last episode. The Releases and Highlights that will be covered include: - Added client number option to the column selection in the client’s Advance Search results; - Improved Positioning of Custom text on Invoices and Statements; - Added constraint to prevent duplicate Payment Methods from being created; - SuperBills; - A Review of the Security & Privacy Webinar -- https://youtu.be/VcuT4NOmTdk - Team Updates - And Damien's Thought of the Month!
Power Diary Co-founders Damien Adler, Head of Customer Success, and Paul Adler, Head of Product Development, are co-hosting to give you more clarity about security and privacy. They cover how Power Diary keeps its data safe, and what you can do in your practice to ensure that nothing falls through the cracks. You REALLY don't want to miss this. • Why Security? • Compliance, Regulations & Privacy at Power Diary • Common Security and Privacy Questions • Security at Power Diary • Security Measures that Health Practices Should Have in Place
Whether you’re a sole practitioner, or you run a large, multi-location practice, a comprehensive Practice Operations Manual is essential. This industry-first feature provides a core set of policies and procedures that are ready to use and easily adapted to your practice. Learn more on our website or watch the full webinar on YouTube!
D&D Download is the part of The Practice Power-Up Podcast in which we share everything new about Power Diary. In the first episode, Damien and Danielle share the new feature updates from February and March, including: • Location Filter • Cancellation Reasons • Invoice Notes • Task Assignments • Appointment Date Filter • Postal Code/Zip Code Enhancement, Plus some HR updates and what's coming soon! Links from this episode: Book a Power Diary Demo Power Talks Webinars
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