SMS and Email Appointment Reminder Software

Before Zanda, we had Excel spreadsheets and Word docs on a shared drive. Clients were waiting on the list for 2 years with no updates. Now every SMS, every email, every note is in one place automatically.

Before automations, I was on the phone every afternoon after a visit, manually texting reminders one number at a time. Now my templates and automations do all of that and it's freed me up to actually grow the business.

SMS reminders are essential. Most patients confirm right back and I can customise the timing per patient. Some need a 3-day or 6-day nudge, not just the standard day-before.

The SMS reminders alone increased my attendance rate by about 15–20%. Thats huge. Its not just about time, its about income, continuity, and making sure people show up for their care.

Zanda allows us to concentrate on what we do best! We absolutely love Zanda. After initial Zanda training, all our counsellors have reported that the system is easy to understand and to work with. Implementation (even for non techies) has been and continues to be a piece of cake :) All our client information is automated and in one place - clients fill in their intake forms (admin and clinical) and weekly assessment forms, while they receive appointment reminders in return. Since moving over to Zanda our no-shows are down to near zero! We also love the integration with Xero - this has reduced our admin time, which means that we have more time to actually see clients.

I moved to Zanda a couple of months ago and, having trialled several different platforms, this one is by far the best for my sole trader UK counselling practice. Even in the short time that I have been with Zanda, they have made some significant improvements. The things I especially like are the automated emails to chase up payments, the ease with which you can send invoices and manage payments (I'm not so fond of the 55p that Zanda charges for every transaction, on top of the Stripe fees), and the calendar filters so you can see if there are any outstanding notes or unpaid invoices. You can also set your own flags and filter on these. The icons on the calendar view mean that you can see a lot of information on one screen. Navigation is also extremely simple and intuitive. Zanda is a complicated system, although easy to learn, and so it is probably capable of much more than I realise even now. I have no plans to leave!

I like the simplicity of how our Zanda appointments sync to my Google calendar. Automated emails on booking and and reminders reduce administration. Easily integrated the online portal into my website and Facebook.

I love the whole diary/booking system, especially synced with my Google calendar and Xero. Also, the easiness of creating forms and sending standardized emails. The auto-reminders are awesome! Much better client retention and fewer no-shows! I spend a lot less time trying to get my calendar organized, and I can concentrate on the real work :)

As a one woman show, I am able to do what I am trained to do - massage. I don't have to answer phones, book appointments, email forms, send reminders - the things I need to say to my clients are included in my booking process on the main client portal page. I love that I can control my schedule from anywhere. I can open the program in 100 places and it all gets saved.

Zanda allows me to send bulk emails to my clients. I appreciate the ease of getting to their communication logs and all their appointments.

I LOVE Zanda! It has allowed me to run my clinic with little administrative support. The two-way SMS feature is a game-changer & allows efficient communication with clients. The diary is so easy to work with & the customisable note & letter templates help create a smooth workflow. The drag & drop feature for adding files is also great. The customer support is incredible - every query is responded to quickly, with continuity of care (emails come from a real person & you can reply to them by return email). All this for a fraction of the cost of other EHRs. Did I mention the excellent data security too? Your data is yours & can be downloaded or deleted with ease. My patients love the portal too. It gives them choice & saves me lots of time. Highly recommend.

Zanda sends sms reminders to my clients that has saved me hours of time each week! I use this daily to update my calendar and use it for telehealth lite for video calling when we cannot be in person. My daughter set up Zanda for me in the school holidays and she tells me it was very easy.

Really good diary features, allows me to manage a whole team of clinicians and helps keep everything organised. Ability to send text message directly to clients from the dashboard is a great tool to have, helps to prevent a lot of missed appointments. The Zanda team were really helpful when I needed to import data from our old software, and were really responsive to any questions that I had.

I have been using Zanda for over 8 years, and left admin support behind when I switched over to it. Once set up it is so easy to use and user friendly. Any support questions are responded to quickly. I love the automated sms reminders, that bookings change colour once theyre confirmed by clients and being able to directly process clients Medicare rebates and Medicare bulk billing. The reports it provides are very useful, as is the ability to click a button to see how many appointments a client has attended since their last referral. Clients love the capacity to be able to book online. Overall a brilliant system.

I use Zanda across two separate businesses. I loved it so much with the first that when I set up the second, I just knew I had to use Zanda as my diary manager. It saves me so much administration time and is so much more than a diary. The forms, correspondence templates, email and SMS features have all been so incredibly helpful in my business. Clients also comment frequently on how 'professional' my correspondence looks. This is largely due to Zanda.

Zanda has been a life changer for me as a psychologist doing my own admin, reception, etc! The automatic SMS reminders asking for confirmation of appointments has cut down admin time. The ability to enter different locations is very helpful, being able to enter 'school', 'home visit', 'park', 'Zoom', etc.

Client attendance increased significantly since implementing a reminder SMS system, thanks to Zanda.

Zanda has solved several key challenges in my practice. It allows clients to book their own appointments online, which has saved a huge amount of administrative time and reduced back-and-forth emails. It also automates many day-to-day processes — from reminders and invoices to reporting — which means my business runs far more smoothly and efficiently. Overall, its helped me streamline operations, improve client experience, and focus more on therapy rather than admin.

There are so many features I love of Zanda and its ever evolving offers; client portal, email reminders, how easy it is to communicate with clients. But my current favourite feature is the AI note taking tool! The biggest drain for me in private practice as a therapist has always been writing up my notes but the AI notes feature is absolutely fantastic and has transformed my practice!

Zanda has helped my practice alot, with automated SMS reminders and a great calendar system I'm saving time in these areas.

Easier to keep track of everything as each client has an account, which you can use for SMS/email reminders, booking in, payments, templates to save time, etc.

Zanda has allowed me to arrange bookings easily alongside my other job. It allows me to personalise client records so I have all the information that I need. I know everything is safe and secure with the system and I can generate invoices, emails and text messages easily.

The interface is really user-friendly, it has great features that are needed for Private Practice and great customer support. I especially love the client profile section and the fact that it's easily adaptable to any client base (such as minors and couples!). You can add contacts to get appointment reminders as well as the client themselves and you can add an emergency contact.

I like the notes feature, which is why I was interested in the first place, but being able to send forms and clients having the option to use the client portal is a great tool. No shows have stopped, the text reminder gives them the option to confirm or cancel. I don't need to carry a bunch of heavy paper notes with me all the time now.

Zanda is an excellent resource to have. It is very efficient for scheduling appointments, and it makes writing notes as easy as can be. Zanda makes billing and invoicing seamless. The automated appointment reminders are an excellent tool that Zanda incorporates. Overall, Zanda is a reliable and easy resource that I highly recommend and will continue to use in daily practice.

My clients are now able to use the Client Portal to make, amend and delete their appointments, depending on my cancellation policy. I have almost no 'No Shows' due to the automatically generated email reminders. My clients are more self sufficient by timing their appointments themselves and not feeling pressured for example straight after the session to arrange the next one.

Since I have started using Zanda, my practice runs so much smoother, far less no shows with email and text reminders. Also, a much easier way to keep track of unpaid invoices.

Invoices, automations for email sending, forms, appointment reminders, even a Practice Manual with policies that you can amend to suit your clinic.