Free Guide
A Guide to Getting Started with Group Therapy

Group therapy can transform your practice with more clients served, better outcomes, and a more sustainable income. This guide shows you how to get started confidently.
- ✓ Understand the different types of group therapy and which suits your practice
- ✓ Learn how to select members, set group size, and establish ground rules
- ✓ Navigate confidentiality, ethics, and managing group dynamics with confidence
- ✓ Keep sessions fresh with activity ideas, themes, and engagement strategies
- ✓ Measure progress and adapt your approach based on real feedback
- ✓ See the research: group therapy is as effective as individual therapy for many conditions
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Billing & Payments
- Invoicing & ReceiptsBranded invoices and receipts with flexible line items, custom text, and multiple payment methods.
- Stripe PaymentsAccept card payments in-account and through the client portal via Stripe. Store card details securely and collect payments at the time of booking.
- Session PacksCreate and manage session pack templates to track prepaid sessions, hours, or amounts.
- Statements & SuperbillsCombine multiple invoices into a single statement or superbill for clients or insurers.
- Xero IntegrationExport invoices and payments to Xero for seamless bookkeeping.
- Medicare, DVA & NDIS ClaimingBuilt-in support for Australian claiming workflows including Medicare, DVA, and NDIS billing.
- US Insurance BillingSupports US clearinghouse integration and insurance billing workflows for American practices.
Client Portal
- Online Self-SchedulingClients can view availability and book, reschedule, or cancel their own appointments 24/7.
- Portal PaymentsClients can pay for appointments online at the time of booking or later through the portal.
- Portal FormsClients can access, complete, and submit intake forms directly from their portal.
- Client DocumentsShare files with clients and let them upload documents back to your practice securely.
- Waitlist from PortalClients can add themselves to the waitlist from the portal if enabled.
- Portal BrandingCustomise the portal with your logo, colors, and banners to match your practice.
- Google Analytics IntegrationConnect Google Analytics to your client portal to track booking sources and client behavior.
Clinical
- BizzyAI: ScribeTranscribes live sessions and creates clinical notes in your style — saving practitioners ~1 hour per day.
- BizzyAI: RefineRefine and polish clinical notes, letters, emails, and admin notes with AI assistance.
- Custom Note TemplatesBuild templates with text areas, checkboxes, multiple choice, body charts, and diagrams.
- Body Chart AnnotationDraw and annotate on body charts directly within clinical notes.
- Online Intake FormsCustom forms for intake, consent, and assessments sent by SMS or email — responses auto-save to the client record.
- Scored Forms & Progress ReportsScore assessment forms and track client outcomes visually over time.
- TelehealthHIPAA compliant and ISO 27001 certified video conferencing powered by Zoom.
Communication
- Automated SMS & Email RemindersSend up to 3 automated SMS and email reminders per appointment with fully adjustable timings.
- 2-Way SMS ChatCommunicate with clients in real-time back-and-forth text conversations, synced to appointment records.
- Bulk MessagingSend bulk SMS and emails to targeted lists of clients from within Zanda.
- Automation & WorkflowsAutomate invoicing, appointment follow-ups, new client onboarding, recalls, and more.
- Communication TemplatesReusable email, SMS, and letter templates with merge fields for personalised outreach.
- Practice Hive Team ChatSecure group chat and channels for your team, with file sharing and notifications.
- Targeted Automation FiltersFilter automations by client classification, status, practitioner, service, location, telehealth type, and more for precise targeting.
Practice Management
- Reporting & DashboardClient, financial, and practice reports with a real-time dashboard, Excel export, and date/practitioner filters.
- User Permission SettingsGranular access controls across calendar, billing, clinical, and admin areas.
- Practice Operations Manual100+ editable policies and procedures built for allied health practices — ready to use from day one. Use BizzyAI: Refine to polish and customise policies with AI.
- BizzyAI: InsightsGet instant insights about your clients or practice. Generate summary reports, referral letters, and emails using client history — no manual searching required.
- Mobile FriendlyFull access on any mobile phone or tablet via browser — no app download required.
- 2FA & ISO 27001 SecurityTwo-factor authentication, ISO 27001 certification, HIPAA, GDPR, and Australia's Privacy Act compliance, with audit log access.
- IntegrationsConnect with Xero, Stripe, Mailchimp, Google Analytics, Physitrack, and more.
Scheduling
- Easy Client AppointmentsCreate and manage client appointments for each client session.
- Recurring AppointmentsEasily recur an appointment based on the specified intervals. Edit or delete one, one and the following, or all appointments in the series.
- Group AppointmentsCreate and manage group appointments with multiple participants, invoicing, group communication, and individual reminders.
- Drag-and-Drop CalendarMove appointments and adjust start/finish times directly on the calendar by dragging.
- Waitlist ManagementStore waitlist preferences and send available times to clients via SMS to fill cancellations automatically.
- Appointment Conflict AlertsA notification alert signals conflicts between new and existing appointments when scheduling.
- Calendar SyncSync your Zanda calendar with Google, Outlook, and Apple Calendar.
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