Zanda

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A Guide to Getting Started with Group Therapy

A Guide to Getting Started with Group Therapy

Group therapy can transform your practice with more clients served, better outcomes, and a more sustainable income. This guide shows you how to get started confidently.

  • Understand the different types of group therapy and which suits your practice
  • Learn how to select members, set group size, and establish ground rules
  • Navigate confidentiality, ethics, and managing group dynamics with confidence
  • Keep sessions fresh with activity ideas, themes, and engagement strategies
  • Measure progress and adapt your approach based on real feedback
  • See the research: group therapy is as effective as individual therapy for many conditions
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Zanda is practice management software with AI inside. More time for clients. More time for you.

Billing & Payments

  • Invoicing & Receipts
    Branded invoices and receipts with flexible line items, custom text, and multiple payment methods.
  • Stripe Payments
    Accept card payments in-account and through the client portal via Stripe. Store card details securely and collect payments at the time of booking.
  • Session Packs
    Create and manage session pack templates to track prepaid sessions, hours, or amounts.
  • Statements & Superbills
    Combine multiple invoices into a single statement or superbill for clients or insurers.
  • Xero Integration
    Export invoices and payments to Xero for seamless bookkeeping.
  • Medicare, DVA & NDIS Claiming
    Built-in support for Australian claiming workflows including Medicare, DVA, and NDIS billing.
  • US Insurance Billing
    Supports US clearinghouse integration and insurance billing workflows for American practices.

Client Portal

  • Online Self-Scheduling
    Clients can view availability and book, reschedule, or cancel their own appointments 24/7.
  • Portal Payments
    Clients can pay for appointments online at the time of booking or later through the portal.
  • Portal Forms
    Clients can access, complete, and submit intake forms directly from their portal.
  • Client Documents
    Share files with clients and let them upload documents back to your practice securely.
  • Waitlist from Portal
    Clients can add themselves to the waitlist from the portal if enabled.
  • Portal Branding
    Customise the portal with your logo, colors, and banners to match your practice.
  • Google Analytics Integration
    Connect Google Analytics to your client portal to track booking sources and client behavior.

Clinical

  • BizzyAI: Scribe
    Transcribes live sessions and creates clinical notes in your style — saving practitioners ~1 hour per day.
  • BizzyAI: Refine
    Refine and polish clinical notes, letters, emails, and admin notes with AI assistance.
  • Custom Note Templates
    Build templates with text areas, checkboxes, multiple choice, body charts, and diagrams.
  • Body Chart Annotation
    Draw and annotate on body charts directly within clinical notes.
  • Online Intake Forms
    Custom forms for intake, consent, and assessments sent by SMS or email — responses auto-save to the client record.
  • Scored Forms & Progress Reports
    Score assessment forms and track client outcomes visually over time.
  • Telehealth
    HIPAA compliant and ISO 27001 certified video conferencing powered by Zoom.

Communication

  • Automated SMS & Email Reminders
    Send up to 3 automated SMS and email reminders per appointment with fully adjustable timings.
  • 2-Way SMS Chat
    Communicate with clients in real-time back-and-forth text conversations, synced to appointment records.
  • Bulk Messaging
    Send bulk SMS and emails to targeted lists of clients from within Zanda.
  • Automation & Workflows
    Automate invoicing, appointment follow-ups, new client onboarding, recalls, and more.
  • Communication Templates
    Reusable email, SMS, and letter templates with merge fields for personalised outreach.
  • Practice Hive Team Chat
    Secure group chat and channels for your team, with file sharing and notifications.
  • Targeted Automation Filters
    Filter automations by client classification, status, practitioner, service, location, telehealth type, and more for precise targeting.

Practice Management

  • Reporting & Dashboard
    Client, financial, and practice reports with a real-time dashboard, Excel export, and date/practitioner filters.
  • User Permission Settings
    Granular access controls across calendar, billing, clinical, and admin areas.
  • Practice Operations Manual
    100+ editable policies and procedures built for allied health practices — ready to use from day one. Use BizzyAI: Refine to polish and customise policies with AI.
  • BizzyAI: Insights
    Get instant insights about your clients or practice. Generate summary reports, referral letters, and emails using client history — no manual searching required.
  • Mobile Friendly
    Full access on any mobile phone or tablet via browser — no app download required.
  • 2FA & ISO 27001 Security
    Two-factor authentication, ISO 27001 certification, HIPAA, GDPR, and Australia's Privacy Act compliance, with audit log access.
  • Integrations
    Connect with Xero, Stripe, Mailchimp, Google Analytics, Physitrack, and more.

Scheduling

  • Easy Client Appointments
    Create and manage client appointments for each client session.
  • Recurring Appointments
    Easily recur an appointment based on the specified intervals. Edit or delete one, one and the following, or all appointments in the series.
  • Group Appointments
    Create and manage group appointments with multiple participants, invoicing, group communication, and individual reminders.
  • Drag-and-Drop Calendar
    Move appointments and adjust start/finish times directly on the calendar by dragging.
  • Waitlist Management
    Store waitlist preferences and send available times to clients via SMS to fill cancellations automatically.
  • Appointment Conflict Alerts
    A notification alert signals conflicts between new and existing appointments when scheduling.
  • Calendar Sync
    Sync your Zanda calendar with Google, Outlook, and Apple Calendar.

See what practitioners are saying about Zanda

I love most everything about Zanda. Super easy to use and has made our client management more efficient.
Demetrius Gabriel
I love the AI notes feature, which significantly saves me time by allowing voice input and providing comprehensive clinical notes with detailed muscle group information.
Liz K.
Organization is helpful, invoicing is awesome, super easy. Love the online forms and automatic import to file - one less thing I have to do! I love how files and info is stored and how my calendar looks.
Taylor
It is solving the time problem. All the important functions are automated and we can customise different functions and templates to our needs.
Jan-Daniel U.
I love Zanda! It's so convenient and easy for my clients! They get reminders and making notes is so easy with so many templates to choose from.
Lisa Clarke Love Your Health
One clinic told me Zanda saved them up to an hour-plus per day. That's the difference between students writing notes and students actually building clinical skills.
Edyta Kubieniec, Project / Implementation Lead (oversees clinic software across allied health disciplines)
James Cook University (JCU) — student-led clinics

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